Senior Security Experience Designer

USAA•San Antonio, TX

1d•$114,080 - $218,030•Hybrid

About The Position

As a dedicated Senior Security Experience Designer, you will drive work within high-performing, cross-organizational teams by applying advanced knowledge and experience in the practice of human-centered design. Synthesize the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrate the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.).
Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees.
Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Nice To Haves

Demonstrated expertise designing modern authentication and credential management experiences
Strong understanding of emerging scams, fraud vectors, and mitigation strategies
Proven ability to translate security requirements into intuitive, trust-building user experiences
Experience in financial services or similarly regulated environments
Commitment to ongoing learning and thought leadership within the security domain
Deep empathy for member needs and ability to build trust through experience design
US military experience gained through military service or gained as a military spouse / domestic partner

Responsibilities

Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.
Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
Mentors developing designers across the Design Community.
Provides constructive day-to-day feedback to team members.
Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.