Senior Secretary

the South Dakota State Government•Rapid City, SD

9d•Onsite

About The Position

The South Dakota Department of Revenue is seeking an individual to provide front-line customer service and clerical support as a Senior Secretary in the Rapid City office. This individual will work with a team of tax consultants. This position performs a variety of support functions including greeting customers, answering and routing phone calls, establishing and maintaining computerized and/or manual files, receipting money, data entry, imaging documents, assisting walk-in customers with completing applications, processing incoming and outgoing mail, making changes to taxpayer accounts based upon information received from taxpayers and from tax program staff, answering inquiries from taxpayers regarding tax obligations, and various other duties as assigned. In addition to the above job duties this position will also be the lead contact for sales tax collections for special events which includes explaining which taxes apply, working with event coordinators to distribute tax returns, gather vendor lists and perform follow-up collections when needed along with being assigned special projects where they will need to make decisions and work independently.

Requirements

Excellent communication skills
Excellent customer service skills
Excellent teamwork skills
Excellent organization skills
Excellent computer skills
Ability to handle possible stressful situations
Ability to switch quickly from one task to another
Self-motivation
Ability to work independently
Knowledge of Business English including grammar, spelling, and punctuation
Knowledge of modern office equipment, practices, and procedures
Knowledge of Microsoft Office Suite
Ability to communicate information clearly and accurately
Ability to prioritize work
Ability to maintain confidentiality
Ability to work with diverse individuals
Ability to establish and maintain effective working relationships with customers and office team members
Ability to accomplish assigned professional tasks
Ability to organize and coordinate activities
Ability to research and compile data
Ability to exercise tact, patience, and discretion in communicating and dealing with people of varying backgrounds and temperament
Ability to operate a variety of office equipment
Ability to enter or retrieve data from computer systems
Ability to make logical decisions to help customers
Must apply online
Verify identity and eligibility to work in the United States
Complete an Employment Eligibility Verification, Form I-9

Nice To Haves

Possess a National Career Readiness Certificate

Responsibilities

Greeting customers
Answering and routing phone calls
Establishing and maintaining computerized and/or manual files
Receipting money
Data entry
Imaging documents
Assisting walk-in customers with completing applications
Processing incoming and outgoing mail
Making changes to taxpayer accounts based upon information received from taxpayers and from tax program staff
Answering inquiries from taxpayers regarding tax obligations
Lead contact for sales tax collections for special events
Explaining which taxes apply for special events
Working with event coordinators to distribute tax returns
Gathering vendor lists for special events
Performing follow-up collections for special events
Being assigned special projects where they will need to make decisions and work independently

Benefits

Health Insurance ($0 employee-only premium option)
Well-Being Program
Employee Assistance Program
Dental Insurance
Vision Insurance
Health Savings Account
Basic Life Insurance Coverage (free to employees)
Membership in the South Dakota Retirement System
Vacation Leave (15 paid vacation days per year)
Sick Leave (14 paid sick days)
Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
Military Leave (15 paid days per calendar year)
11 Paid Holidays
Longevity Pay