Senior Secretary

the South Dakota State Government•Rapid City, SD

20h•Onsite

About The Position

The South Dakota Department of Revenue’s Business Tax Division is seeking a Senior Secretary for its Rapid City office. The position provides front-line customer service and clerical support while working with a team of tax consultants. Duties include greeting customers, answering and routing phone calls, maintaining computerized and/or manual files, receipting money, entering data, imaging documents, assisting walk-in customers with applications, processing mail, updating taxpayer accounts based on information from taxpayers and tax program staff, and responding to taxpayer inquiries about tax obligations. The Senior Secretary will also serve as the lead contact for sales tax collections for special events. This includes explaining applicable taxes, working with event coordinators to distribute tax returns, gathering vendor lists, and conducting follow-up collections as needed. The position may be assigned special projects requiring independent work and decision-making.

Requirements

Excellent communication, customer service, teamwork, organization, and computer skills.
Ability to handle potentially stressful situations and switch quickly between tasks.
Self-motivation and ability to work independently.
Knowledge of business English, including grammar, spelling, and punctuation.
Knowledge of modern office equipment, practices, and procedures.
Knowledge of Microsoft Office Suite.
Ability to communicate information clearly and accurately.
Ability to prioritize work, maintain confidentiality, and work with diverse individuals.
Ability to establish and maintain effective working relationships with customers and office team members.
Ability to accomplish assigned professional tasks and organize and coordinate activities.
Ability to research and compile data.
Ability to exercise tact, patience, and discretion when communicating and dealing with people of varying backgrounds and temperament.
Ability to operate a variety of office equipment and enter or retrieve data from computer systems.
Ability to make logical decisions to help customers.
Must verify identity and eligibility to work in the United States and complete Form I-9 upon hire.

Nice To Haves

A National Career Readiness Certificate may be submitted with the application but is not necessary for consideration.

Responsibilities

Greet customers and provide front-line customer service.
Answer and route phone calls.
Establish and maintain computerized and/or manual files.
Receipt money, enter data, and image documents.
Assist walk-in customers with completing applications.
Process incoming and outgoing mail.
Update taxpayer accounts based on information received from taxpayers and tax program staff.
Answer taxpayer inquiries regarding tax obligations.
Serve as lead contact for sales tax collections for special events, explaining applicable taxes, distributing tax returns with event coordinators, gathering vendor lists, and conducting follow-up collections when needed.
Complete special projects, making decisions and working independently.
Perform other duties as assigned.

Benefits

Health insurance, including a $0 employee-only premium option
Well-Being Program
Employee Assistance Program
Dental insurance
Vision insurance
Health Savings Account
Basic life insurance coverage at no cost to employees
Membership in the South Dakota Retirement System
15 paid vacation days per year
14 paid sick days
Paid family leave of 40 hours per week for twelve weeks for birth or adoption of a child
15 paid military leave days per calendar year
11 paid holidays
Longevity pay
Semimonthly pay periods
Class A retirement under SDRS