Senior Scrum Master – Chief Administrative Office

Wells Fargo & Company•Charlotte, NC

20h•Hybrid

About The Position

The Chief Operating Office Technology (COO Tech) organization provides technology services for the Chief Operating Office, including operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. CAO Technology is the dedicated technology team supporting Corporate Properties, Corporate Security, Supply Chain Management, Enterprise Resiliency, Privacy, and CAO Data and Insights technology needs. Within COO Technology, we are seeking a Senior Scrum Master to lead scrum teams supporting work across teams in CAO Technology. The desired candidate has depth and breadth in a Scrum Master role in an Agile environment, with seasoned experience across multiple competencies and a history of outstanding execution. Your contributions in this role will be an important element of our agile practice, helping realize our vision to enable and continuously improve our Scrum Master and Kanban Lead community.

Requirements

4+ years of Agile Scrum Master experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment
4+ years of JIRA and Confluence
3+ years of experience leveraging metrics to improve agility, value delivery & Agile Maturity

Nice To Haves

Experience with SAFe RTE/STE in a large-scale enterprise, preferably financial services
Experience with generative conversational AI Chatbots; human-to-computer communication
Skilled servant leadership, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Knowledge of patterns and practices for facilitation of Agile teams
Experienced team building skills working with various-sized, distributed or co-located teams
Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification
Excellent verbal, written, and interpersonal communication skills
Ability to work with situations of ambiguity, conflict, and uncertainty in order drive outcomes forward
Experience partnering across groups to implement requirements and achieve desired outcomes
General knowledge of Wells Fargo business groups and enterprise functions, and specifically Wells Fargo Technology
Knowledge and understanding of compiling and preparing executive summaries and presentations for management/senior leaders
Strong organizational, multi-tasking, prioritizing skills and analytical skills with high attention to detail and accuracy
Ability to meet stringent deadlines, interact with all levels of an organization and manage initiatives involving process improvements
Ownership mentality with an ability to design and drive successful execution of priorities
Solid creative and strategic thinking skills

Responsibilities

Serve a critical role in our transforming organization responsible for coaching and supporting Scrum Masters and Kanban Leads in your product by actively advocating for and coaching growth in, Agile capabilities and mindset
Enable and accelerate quality outcomes by assertively and proactively raising issues to influence change
Manage and develop Scaled Agile portfolios of the highest complexity
Guide the teams to follow Agile and Scrum practices to promote prioritization, team readiness, and commitment for each Sprint
Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance
Oversee systemic impediments to team agility and guide the teams on methods to escalate
Deliver capabilities using agile practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met
Partner with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards
Collaborate with product owners, program or project managers to communicate delivery of work product from the teams and escalate key risks and issues impeding scrum team effectiveness
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements