Senior Scheduler

Steno

23d • $28 - $32

About The Position

This role involves efficiently managing complex and high-priority scheduling and rescheduling needs, adapting to shifting priorities, and ensuring all parties are kept informed and aligned with minimal disruption. The Senior Scheduler will manage all client preferences and communicate them to the team, providing white glove service. They will also triage incoming Zendesk requests and route them to the appropriate operations team or account manager. Additionally, the role requires de-escalating potentially difficult client interactions while maintaining a professional demeanor, knowing when to handle issues independently and when to escalate to the Scheduling Manager. The Senior Scheduler will also work with their manager to obtain service agreements for all accounts and collaborate with cross-functional teams to ensure all client needs are met.

Requirements

• 1+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company
• Proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred).
• Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information.
• You’re a quick learner and feel comfortable picking up new systems and processes.
• You can effectively prioritize among competing tasks and have excellent time management skills.
• You have the ability to work through highly detailed processes at an efficient pace.
• You’re flexible and can deal with ambiguity from time to time while remaining organized.
• You have excellent listening skills and exceptional verbal and written communications skills.
• You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company.

Nice To Haves

• Google Workspace and Slack experience is preferred

Responsibilities

• Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption
• Manage all client preferences and communicate them to your team, providing white glove service.
• Triage incoming Zendesk requests and route to appropriate operations team or account manager.
• Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager.
• Work with your Scheduling Manager to obtain service agreements for all of your accounts.
• Collaborate with cross-functional teams to ensure all client needs are met.

Benefits

• Hourly rate: $28-$32
• Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health – shared benefits to be used among employees and families
• Flexible Paid Time Off – allowing employees to find balance in their lives
• Options of Equity – we know our success is nothing without our team
• A home office setup, a monthly stipend to cover internet/phone- and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed