Senior SBA Sales Relationship Manager
About The Position
The Senior SBA Sales Relationship Manager partners with Business Banking Relationship Managers (BBRMs) to acquire new clients and grow relationships with existing business clients with annual sales of $3 million to $10 million and loan sizes of $500,001 to $5 million. The role generates profitable growth through a network of centers of influence (COIs) and internal Business Banking partners, serves as a trusted advisor, and identifies opportunities for relationship managers to provide clients with additional financial products and services. It also includes researching competitors’ strengths, weaknesses, products, and pricing. The position maintains deep knowledge of SBA products and lending procedures, prospects for business through internal and external referrals and community involvement, and works with BBRMs and Small Business Relationship Managers (SBRMs) to build SBA product knowledge. The role analyzes client financial information, supports loan underwriting and credit approval, and ensures relationships and loan documentation meet compliance and quality requirements. Ongoing client contact, cross-selling, adherence to policies, and compliance with KeyBank’s Code of Conduct are expected. The role is hybrid and may involve occasional overnight travel.
Requirements
- At least 5 years of SBA lending experience, with demonstrated success managing client relationships, achieving sales goals, and building referral sources (listed as preferred).
- Deep expertise in SBA products, including 7(a), 504, and Express, and lending procedures such as underwriting, documentation, and compliance.
- Understanding of Business Banking products and services for clients with $3 million to $10 million in annual sales, including deposits, credit solutions, and treasury services.
- Ability to meet and exceed sales goals through effective client engagement and closing strategies.
- Ability to tailor financial solutions using consultative techniques and needs analysis.
- Ability to source business through COIs, community engagement, and internal referrals.
- Skills in client relationship management, cross-selling, proactive service, and personalized client support.
- Understanding of business operations, financial drivers, market dynamics, banking regulations, market trends, and competitive offerings relevant to small businesses.
- Ability to make timely decisions with consideration for client needs, business priorities, and risk.
- Ability to identify and resolve client and operational challenges using analytical and creative approaches.
- Ability to structure and manage commercial loans, including credit analysis, risk assessment, and documentation.
- Ability to communicate effectively in client meetings, team settings, and community engagements.
- Bachelor’s degree in business or a related field preferred, or equivalent experience required.
Nice To Haves
- Bachelor’s degree in business or a related field.
- At least 5 years of SBA lending experience.
Responsibilities
- Maintain in-depth knowledge of SBA products, broader Business Banking products and services, competitors, and competitive offerings.
- Prospect for business through established internal and external centers of influence and participate in community organizations to source opportunities.
- Make joint calls with BBRMs and SBRMs to enhance their SBA product knowledge.
- Meet and exceed individual sales goals while contributing to the team’s overall sales success.
- Review and analyze personal and business financial data to understand client needs and KeyBank’s competitive position.
- Partner with the credit campus to facilitate underwriting and credit approval.
- Ensure new customer relationships meet compliance requirements and loan documents are complete, correct, and submitted; resolve document exceptions and understand their causes.
- Maintain ongoing client contact and offer bank products and services that support clients’ growth initiatives.
- Follow established policies and procedures for sales, regulatory compliance, quality, and client-contact strategy.
- Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, act professionally, and act in the best interests of clients and Key.
- Perform other assigned duties; responsibilities and activities may change.
Benefits
- Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
- Eligible for a list of benefits provided through the employer’s benefits program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
