Senior SAP Solution Architect (Senior Technologist)

City of Palo Alto • Palo Alto, CA

2d

About The Position

The Senior SAP Solution Architect (Senior Technologist) will provide hands-on support across Finance, Procurement, Inventory, Warehouse Management, Funds Management, and related business processes. Responsibilities include coordinating and facilitating activities among IT, internal departments and divisions, and vendors to support the integration of Citywide technology systems. The position will also serve as a resource to internal departments in the planning, development, and management of enterprise systems and workplace automation. This Senior Technologist role may supervise lower-level IT staff.

Requirements

• Extensive, progressively responsible experience in programming, business process requirements analysis, data processing, systems analysis, and IT project management.
• Excellent written and verbal communication skills.
• Strong understanding of how Finance, Procurement, Inventory/Warehouse, and other business functions integrate with one another, as well as how SAP supports end-to-end business processes.
• Bachelor’s Degree in Information Technology or a related field; and, five years of progressively responsible, professional Information Technology experience; or, An equivalent combination of education and experience sufficient to successfully perform a particular subset of the essential duties of the job.
• Valid California Driver’s License (depending on area of assignment).
• One or more certifications related to specific technical discipline (depending on area of assignment).

Nice To Haves

• Comfortable analyzing complex business issues, troubleshooting SAP processes, developing functional specifications, and coordinating testing and implementation activities.
• Support the City’s ongoing SAP S/4HANA transformation, including process improvement through the use of SAP Signavio, Fiori adoption, integrations, reporting, and emerging SAP AI capabilities.
• Strong collaboration, documentation, and training skills.

Responsibilities

• Bridge organizational silos by designing and implementing integrated solutions across SAP FI/CO, MM, and PM modules.
• Optimize business processes by analyzing complex business requirements and translating them into SAP Functional Specification Designs (FSDs).
• Provide techno-functional leadership by delivering expert guidance on cross-functional business processes (e.g., Order-to-Cash and/or Procure-to-Pay).
• Collaborate with IT and business teams to ensure seamless integration and end-to-end process alignment across SAP modules.
• Resolve high-priority, cross-module issues and implement improvements to enhance system performance and reliability.
• Support S/4HANA migration initiatives and help stabilize the post-migration S/4HANA environment.
• Troubleshoot and debug SAP processes, related business applications, and system interfaces.
• Manage complex IT projects involving enterprise applications, including planning, coordination, and delivery.
• Develop end-user training materials and support the development of test scripts and test execution activities.
• Participate in on-call support, including availability for 24/7 weekend and holiday work when required.
• Provides project management leadership for specific automated systems projects, which includes: collecting and analyzing business requirements; proposing solutions and alternatives; defining application development scopes of work and tasks; project budget creation and tracking, assessing user needs; identifying appropriate tools to meet user needs; interviewing internal customers; preparing bid specifications; evaluating bids; coordinating activities with external vendors and internal customers; and/or, performing other related activities.
• Evaluates, designs, programs, implements, tests, tunes, and maintains Information Technology infrastructure, websites, GIS applications, software applications, back-end and front-end servers, hardware/network, database creation/administration, telecommunication systems, and/or other related items, day-to-day systems administration including data storage and system back-ups.
• Provides consulting assistance and services to application users; suggests, designs, tests, implements, troubleshoots, and evaluates technology and business process efficiencies and solutions.
• Provides advanced end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions or problems.
• Maintains a variety of records and/or documentation for assigned area of responsibility.
• Operates and administers Information Technology or telecommunications management tools.
• Develops, prepares, and facilitates end-user training.

Benefits

• Comprehensive compensation plan.
• Option of a 9/80 work schedule with every other Friday off.
• Tuition reimbursement.
• Leadership training.
• Career growth opportunities.
• Potential enrollment for dependents in the Palo Alto Unified School District (pilot program, subject to change).
• $10,000 in childcare subsidies (pilot program, subject to change).
• Incentives for walking, biking and taking transit to work.
• Clipper Bay Pass program ($5 per month employee cost).
• Defined-Benefit Retirement Plan with competitive pension benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior