SAP S/4 Service Cloud (Greenfield Implementation) Consultant

Agama Solutions • Tacoma, WA

1d • Onsite

About The Position

This is a 6-month contract role for a Senior SAP S/4 Service Cloud Consultant specializing in the Utilities industry. The position is 100% onsite in Tacoma, WA, with a schedule of Monday-Friday, working onsite 4 days per week. The primary focus will be on a Greenfield Implementation of SAP Service Cloud for a Utilities Call Center solution, ensuring alignment with business requirements. The consultant will be expected to provide expert guidance, manage project work, and collaborate with various teams.

Requirements

• Must have experience working for a Utilities company, following utility business processes, especially in customer service: customer interaction, account identification and MIMO process.
• Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration.
• In-depth understanding of SAP ISU data model.
• In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities.
• In-depth understanding of MIMO process.
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities.
• In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U.
• In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U.
• Excellent oral communication skills.
• Solid work history.
• Been part of at least one green field end-to-end SAP CRM 7.X Utilities Call Center implementation.
• Must have done 1 greenfield implementation experience on Utility Call center.

Responsibilities

• Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution.
• Configure and hands-on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements.
• Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution.
• Manage project work and customer expectations throughout the project life cycle.
• Review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving.
• Collaborate with cross-functional teams both internal and external, including developers and offshore teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed