SAP S/4 Service Cloud Consultant (Utilities)

Agama Solutions • Tacoma, WA

1d • Hybrid

About The Position

Seeking to hire a SAP Service Cloud Solutions Consultant who has worked with a Utilities company. This is a 6-month contract position with potential for extension, located in Tacoma, WA. The role requires the consultant to be onsite 4 days per week and work remotely 1 day per week. The consultant will analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solutions, configure and test the solution, and provide expert guidance on industry best practices. Responsibilities also include managing project work, customer expectations, reviewing and guiding the functional team, and collaborating with cross-functional teams.

Requirements

• Must have experience working for a Utilities company, following utility business processes, especially in customer service: customer interaction, account identification and MIMO process
• Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
• In-depth understanding of SAP ISU data model
• In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
• In-depth understanding of MIMO process
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
• In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• Been part of at least one green field end-to-end SAP CRM 7.X Utilities Call Center implementation
• Excellent oral communication skills
• Solid work history

Responsibilities

• Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
• Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
• Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
• Manage project work and customer expectations throughout the project life cycle
• Review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
• Collaborate with cross-functional teams both internal and external, including developers and offshore teams

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed