Senior SAP Analyst

TEKsystems•Carlisle, PA

1d•$110,000 - $140,000•Onsite

About The Position

Our client is seeking a Sr. Analyst, CX Solutions Consultant to design, implement, and support SAP Customer Experience (CX) solutions. This role requires strong expertise in SAP Sales Cloud and SAP Service Cloud, with a focus on delivering integrated customer engagement solutions that align with business objectives.

Requirements

Deep expertise in SAP Sales and Service Cloud (C4C).
Strong background in V1 or the broader SAP CRM platform.
Ability to design and enhance the system based on business requirements.
Proven experience working with business and functional teams to translate their needs into technical solutions.
8-10 or more years of experience in a similar capacity.
5+ years of SAP experience, including hands-on implementation and support of SAP Sales Cloud V1 and SAP Service Cloud V1.
Strong understanding of CRM and customer service processes.
Excellent communication and stakeholder management skills.

Nice To Haves

Experience with the latest V2 version of SAP Sales Cloud and SAP Service Cloud.
Knowledge of how integrations work, particularly with ERP systems.
SAP CX certifications.
SAP BTP.
C4C SDK/ABSL.
SAP Commerce Cloud.
Fiori integration experience.
Manufacturing industry experience.
Experience with SAP Integration Suite, APIs, middleware integrations, and Agile delivery methodologies.
Bachelor’s degree in Information Technology, Business, Engineering, or a related field.

Responsibilities

Lead and support SAP Sales Cloud and SAP Service Cloud implementations and enhancements.
Configure and optimize SAP Sales & Service Cloud V1 solutions, including lead and opportunity management, customer data management, service ticketing, workflows, and SLA processes.
Gather business requirements and translate them into functional and technical solutions.
Design and support integrations with SAP S/4HANA, SAP ECC, SAP Integration Suite, and third-party applications.
Support testing, data migration, deployment, and post-go-live activities.
Develop process documentation, training materials, and solution designs.
Collaborate with business stakeholders, architects, and global delivery teams to drive continuous improvement.