Senior Salesforce Technical Lead / Architect (Service Cloud, FSL)

AAA • Costa Mesa, CA

17h • Onsite

About The Position

Auto Club Enterprises (ACE) is seeking a highly experienced Senior Salesforce Technical Lead to serve as the technical engine behind our Salesforce ecosystem, driving large-scale CRM transformation across Emergency Roadside Services and Backoffice Operations.

Requirements

• Extensive years of experience in Salesforce and enterprise CRM implementations.
• Deep expertise in: LWC, Aura, Apex programming
• Service Cloud and Field Service Lightning (FSL)
• Salesforce data modeling, security, and sharing model
• Strong experience in enterprise integrations (APIs, Platform Events, middleware like MuleSoft).
• Proven experience delivering large-scale, multi-cloud Salesforce implementations.
• Experience working in insurance, roadside assistance, or field service domains.
• Hands-on experience with: SOQL/SOSL, batch jobs, and data quality management
• DevOps tools (SFDX, Git, CI/CD pipelines)
• Strong understanding of Agile methodologies (SAFe, Scrum).
• Ability to lead cross-functional teams and communicate effectively with both technical and business stakeholders.

Nice To Haves

• Salesforce certifications such as: Application Architect / Data Architect
• Platform Developer I & II
• Service Cloud / Field Service Consultant
• Experience with Agentforce / Einstein AI / AI-driven automation frameworks.
• Experience integrating with contact center platforms (e.g., Genesys).
• Familiarity with Guidewire or other insurance core systems.
• Exposure to AWS or cloud-based AI/analytics platforms.

Responsibilities

• Lead end-to-end Salesforce solution architecture and technical design, defining data models, integrations, security, and performance strategies aligned with enterprise standards.
• Drive AI/Agentforce initiatives, embedding intelligent automation into service, contact center, and field operations workflows.
• Configure and enhance Service Cloud (case management, omni-channel, automation) and support contact center integrations (e.g., Genesys, Salesforce Voice).
• Lead Field Service Lightning (FSL) implementations including service territories, work orders, scheduling/dispatch, and mobile solutions for roadside operations.
• Architect and deliver enterprise integrations using APIs, Platform Events, and middleware (e.g., MuleSoft), including legacy system modernization.
• Collaborate with business and product teams in Agile (SAFe/Scrum) environments to translate requirements into technical solutions and drive DevOps practices (SFDX, CI/CD).
• Provide technical leadership and mentorship, enforce coding standards, conduct reviews, and drive continuous improvement and innovation.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees