Senior Salesforce Platform Administrator

Oregon Community Foundation•Portland, OR

9d•Onsite

About The Position

The Senior Salesforce Administrator is responsible for the strategic administration, optimization, and ongoing management of the Oregon Community Foundation's integrated enterprise system, comprised of Salesforce and Sage Intacct platforms, to support organizational goals and business operations. This role ensures system integrity, data accuracy, and user adoption by designing scalable solutions, maintaining configurations, and implementing enhancements aligned with evolving business needs. The position serves as a key liaison between business stakeholders and technical teams, translating requirements into effective system functionality while driving process improvements, reporting capabilities, and automation. Additionally, the Senior Salesforce Administrator provides oversight, training, and support to ensure the platform is leveraged efficiently, securely, and in accordance with OCF protocols and industry best practices.

Requirements

Bachelor’s/Postgraduate degree in computer science, business, or similar discipline, from a 4-year accredited institution.
Six years’ hands-on Salesforce Administration experience.
Certified Salesforce Administrator.
Experience with complex integrations.
Senior level project management experience.
Proven ability to analyze, design, and optimize processes utilizing the Salesforce platform.
Possesses a proactive attitude to platform enhancements.
Experience designing scalable, best-practice solutions.
Excellent relationship-building and customer service skills.
Ability to liaise with stakeholders at all levels.
Translating requirements into technical solutions.
Experience with change management and governance.
Training end users and key stakeholders.
Technical documentation creation and oversight.
Experience implementing Salesforce configuration changes.
Demonstrates continued personal/professional development.
Proficiency with problem solving and analysis utilizing a methodical approach to identify issues and find appropriate solutions.
Project management expertise, including the ability to create an implementation/roll out plan, identify milestones and timelines, track and manage deliverables.
Demonstrated self-initiative, time management skills, an ability to work independently, and a willingness to improve or enhance responsibilities of the position.
Possess cultural agility skills necessary to work effectively with diverse people, teams and communities.
Demonstrate experience in equity, bridging and belonging.
A valid driver’s license is required.

Nice To Haves

Salesforce Nonprofit Cloud experience preferred.
Additional Salesforce certifications a plus (e.g. Advanced Administrator, Platform App Builder, Nonprofit Cloud, Marketing Cloud Account Engagement).

Responsibilities

Manage all aspects of Salesforce user and license management including roles, profiles, permissions, public groups, OWD, and sharing rules.
Identify unused or underutilized platform features.
Data management to improve Salesforce data quality, implementing rules and automation as needed.
Monitor and improve user adoption.
Salesforce and integrated enterprise project management.
Proactive system maintenance, including security reviews, release updates, in collaboration with information technology team.
Serve as the primary Salesforce subject matter expert for the foundation.
Partner with staff across departments (development, donor services, finance, and program teams) to understand workflows and pain points.
Translate business requirements into reporting solutions that improve efficiency and effectiveness.
Oversee documentation protocols, configurations, and customizations for organizational knowledge management.
Provide training and support to staff in conjunction with the information technology team to maximize Salesforce adoption and effectively use the tool.
Communicate technical concepts in plain language to non-technical stakeholders.
Assist with creating the Salesforce platform roadmap and defining priorities, liaising with stakeholders.
Own the communication of platform changes to end users and stakeholders.
Oversee and manage user support ticketing system.
Develop content and provide ongoing user training.
Ensure technical system documentation is consistent and current.
Salesforce configuration changes, including (but not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
Understanding of basic triggers/Apex code.
Management of integrated applications and third-party suppliers.
Salesforce sandbox environment management in collaboration with the information technology team.
Guide, support, coach, and supervise Database Manager and oversee all data management and reporting functions.
Participate in trainings and opportunities for collaboration with other leadership team members.