Lead Salesforce Platform Administrator

Emburse•Boston, MA

About The Position

At Emburse, we are scaling fast, and our Go-To-Market engine relies on a robust, scalable, and highly efficient tech stack. We are seeking a Lead Salesforce Platform Administrator to serve as the ultimate operational owner and strategist for our Salesforce platform stability, security, and continuous improvement across our critical Lead-to-Cash ecosystem. This isn't a role for a passive maintainer. As the Lead Administrator, you will own the day-to-day health of our core CRM, lead declarative strategy, champion enterprise-grade security, and partner closely with architects and developers on enterprise-wide enhancements. If you thrive in fast-paced SaaS environments, love untangling complex process workflows, and pride yourself on building scalable, declarative architecture, we want you on our team.

Requirements

8+ years of hands-on Salesforce administration experience in a complex, integrated B2B SaaS or enterprise environment.
Advanced expertise in Salesforce declarative tools—specifically complex Flow building, security architecture, and access management.
Strong exposure to the Lead-to-Cash lifecycle and a solid understanding of how Salesforce configuration impacts downstream financial and billing systems.
Direct experience participating in structured release cycles, sandbox strategies, and deployment validation.
Active Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certifications strongly preferred.
Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent practical experience.
You know exactly when to build with native Salesforce configuration and when a request requires escalating for custom development or an architectural rethink.
You excel under the healthy pressure of a fast-growing company, balancing urgent day-to-day support requests with long-term platform integrity.
You can explain complex Salesforce logic to a finance stakeholder and translate business requirements into clean technical specs for a developer.
You are disciplined about change management, documentation, and data governance—you hate "cowboy coding" in production.

Responsibilities

Serve as the primary, high-level administrator and technical escalation point for Salesforce platform configuration, support, and operational health.
Design and implement highly scalable declarative configurations (Advanced Flows, Validation Rules, Dynamic Forms) that minimize technical debt.
Oversee user provisioning, complex role hierarchies, sharing models, and permission sets in strict alignment with enterprise security and compliance standards.
Partner with QA and DevOps to lead testing, release validation, sandbox coordination, and deployment processes using modern CI/CD tools (e.g., Copado, Flosum, Git).
Manage Tier 1/2 escalation flows, identify recurring platform defects or friction points, and implement durable, long-term fixes rather than band-aids.
Collaborate deeply with RevOps, Sales, Finance, and Business Systems leaders to ensure Salesforce seamlessly integrates with tools like NetSuite, BillingPlatform, DocuSign, LeanData, and Marketo.
Set the standard for documentation (runbooks, configuration records, release notes) and provide guidance/mentorship to other administrators on the team.