Senior Salesforce Engineer

Ameris Bank•Atlanta, GA

About The Position

The Senior Salesforce Engineer is responsible for organizing, modifying, and supporting Salesforce (Financial Services Cloud) and nCino. This position designs, modifies and implements reports, dashboards, workflows, and other items as needed. Ability to write code for moderate enhancements or to correct defects. Works directly with end-users to coach and teach how to best use and utilize systems. Performs other projects and duties as assigned.

Requirements

5-6 years of experience in banking information services or equivalent successful experience in a similar controls industry required.
5-6 years of experience as a software developer, application administrator or equivalent role required.
Direct salesforce engineer experience is strongly preferred.
Bachelor’s degree in computer science, information technology or related field is required.
Uses knowledge and experience to develop appropriate solution(s) for stakeholder.
Identifies and resolves problems in the timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Responds promptly to customer needs.
In depth knowledge of CRM software.
Listens and gets clarification.
Responds well to questions.
Able to deal with frequent change, delays, or unexpected events.
Follows instructions and responds to management direction.
Takes responsibility for own actions.
Exhibits sound and accurate judgment.
Approaches others in a tactful manner.
Reacts well under pressure.
Treats others with respect and consideration regardless of their status or position.
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Strong written and verbal communication skills.
Strong PC and Microsoft Office Suite product proficiency.

Nice To Haves

Salesforce certifications Admin + one additional Salesforce, FSC or nCino certifications preferred.

Responsibilities

Creates, implements and maintains, dashboards, workflows, system setup, and access as needed to support nCino/Salesforce (FSC).
Enhances operational efficiency of loan systems by reviewing processes and determining process improvements through nCino/Salesforce (FSC).
Develops the integration of other external business apps with Salesforce (FSC) including core banking systems and financial apps.
Supports the administrative needs of nCino/Salesforce (FSC).
Assists with maintaining, installing, and deploying system component upgrades as needed.
Ensures design of system allows all components to work properly together.
Ability to write code: triggers, apex, java or java snippets & correct code defects.
Troubleshoots problems reported by users.
Makes recommendations for future upgrades.
Assists IT with maintaining system security and availability to specific users.
Analyzes and isolates issues.
Evaluates and modifies system performance.
Identifies end user needs and areas of opportunity for efficiencies and optimization.
Maintains integrity of the system.
Evaluates and implements new technology and system improvements as needed.
Ensures the proper implementation and integration of secure mobile solutions as these technologies mature and are available.
Creates and monitors support cases with vendors supporting lines of business.
Partners appropriately with other IT departments to address any needs.