Senior Salesforce Developer

Follett Software, LLC

1d•Remote

About The Position

We are looking for a skilled and motivated Senior Salesforce Developer to join our Global Sales Operations team. This role will play a critical part in designing, building, and enhancing custom Salesforce solutions that support our EdTech SaaS business. As a member of the Salesforce team, you will work with cross-functional teams and stakeholders to deliver scalable solutions across Sales Cloud, Service Cloud, and CPQ.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience or equivalent combination of education and practical experience.
4–7+ years of Salesforce development experience with hands-on experience in Apex, Lightning Web Components (LWC), SOQL, SOSL, Flows, and Salesforce platform development best practices.
Experience designing, developing, testing, and deploying Salesforce solutions that are scalable, maintainable, and aligned with business requirements.
Experience building and supporting Salesforce solutions across key platform capabilities, including Sales Cloud, Service Cloud, Salesforce CPQ, and related business processes.
Working knowledge of Salesforce integrations, data models, security concepts, and platform configuration, including REST/SOAP APIs, middleware, sharing rules, permission sets, deployment processes, and release management practices.
Experience with Salesforce development lifecycle processes, including source control, code reviews, automated testing, Salesforce DX, Copado, Gearset, or similar DevOps and deployment tools.
Understanding of Agile delivery methodologies and experience partnering with cross-functional teams to translate business requirements into effective technical solutions.
Strong troubleshooting and problem-solving skills, with the ability to investigate and resolve Salesforce platform, integration, data, and performance-related issues.
Strong communication and documentation skills, with the ability to collaborate effectively with technical teams, business stakeholders, and end users.
Experience supporting Salesforce environments with evolving business processes, integrations, data updates, enhancements, and ongoing platform improvements.
Experience leveraging AI-assisted development tools to improve productivity while ensuring solutions meet organizational standards for quality, security, compliance, and performance.
Salesforce Platform Developer I (required) certification.
Salesforce Platform Developer II (strongly preferred) certification.
Salesforce Administrator certification.
Salesforce Advanced Administrator (preferred) certification.
Salesforce Sales Cloud Consultant certification.
Salesforce Service Cloud Consultant certification.
Salesforce CPQ Specialist (a plus) certification.
Salesforce Application Architect (preferred) certification.
Salesforce Sharing and Visibility Designer (a plus) certification.
Salesforce JavaScript Developer I (a plus) certification.

Nice To Haves

Salesforce Platform Developer II certification
Salesforce Advanced Administrator certification
Salesforce CPQ Specialist certification
Salesforce Application Architect certification
Salesforce Sharing and Visibility Designer certification
Salesforce JavaScript Developer I certification

Responsibilities

Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, Visualforce as needed, and SOQL/SOSL.
Translate business and functional requirements into scalable technical solutions aligned with Salesforce best practices.
Lead technical design for enhancements, defects, and new capabilities across Sales Cloud, Service Cloud, CPQ, and related platform components.
Build reusable, maintainable, and well-documented code and components that support long-term platform scalability and supportability.
Evaluate declarative versus programmatic solutions and recommend the most effective approach based on business need, complexity, and maintainability.
Configure and maintain standard and custom objects, fields, page layouts, record types, validation rules, approval processes, flows, and other platform features.
Support ongoing optimization of Salesforce configuration to improve usability, performance, and adoption.
Establish and maintain standards for naming conventions, field usage, picklists, report folders, dashboards, and other system elements to improve consistency and user experience.
Partner with administrators and business stakeholders to ensure configuration changes are aligned with governance standards and downstream impacts are understood.
Design, build, and support integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and other integration tools.
Troubleshoot integration issues, data sync failures, and system exceptions across connected applications.
Support data migration, data loads, data transformation, and data cleansing activities as needed for projects and releases.
Help ensure data integrity across Salesforce and integrated systems by identifying root causes of data issues and recommending corrective actions.
Manage and maintain Salesforce security settings, including profiles, permission sets, role hierarchy, sharing rules, and field-level security.
Conduct regular reviews and audits of security, configuration, and platform usage to ensure compliance with internal standards and best practices.
Support governance processes related to change management, documentation, release readiness, and technical design standards.
Identify technical debt, risk, and platform improvement opportunities and provide recommendations for remediation.
Participate in code reviews and enforce coding standards, testing discipline, and development best practices.
Write and maintain unit tests and support automated testing to ensure quality, reliability, and deployment readiness.
Follow DevOps and release management practices using tools such as Gearset, Copado, Salesforce DX, or comparable CI/CD solutions.
Assist with sandbox strategy, refreshes, release deployments, regression testing, and post-deployment validation.
Support production releases and resolve issues arising from deployments in a timely manner.
Create and maintain clear documentation for system design, technical specifications, code, configuration, processes, and support procedures.
Author requirements, definition, design, and other project and system documentation as needed.
Identify and translate user requirements into business, functional, technical, and test scenarios for projects of varying size and complexity.
Provide Level 2/3 support for Salesforce-related incidents, service requests, and production issues.
Troubleshoot defects and work with stakeholders to prioritize and resolve issues effectively.
Partner with business stakeholders, Salesforce administrators, analysts, QA resources, and external vendors to deliver effective solutions.
Provide technical guidance and mentorship to junior team members, administrators, or contractors as needed.
Participate in backlog refinement, project planning, effort estimation, and prioritization discussions.
Communicate technical concepts, tradeoffs, risks, and recommendations clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement of development standards, support processes, platform governance, and overall system usability.
Support additional platform, integration, release, and cross-functional initiatives as needed.
Perform other duties and responsibilities as assigned.