Senior Salesforce Business Analyst , Contractual

State of Maryland • Baltimore City, MD

2d • Hybrid

About The Position

The Maryland Insurance Administration (MIA) is seeking a highly skilled and strategic candidate to fill a contractual Senior Salesforce Business Analyst position. This position will collaborate with cross-functional teams to elicit requirements, design scalable processes, and maximize the agency’s Salesforce investment. As a senior member of the team, the Business Analyst will not just gather requirements but they will challenge the status quo, drive digital transformation, and ensure that the MIA’s Salesforce ecosystem aligns perfectly with our long-term business goals.

Requirements

• Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.
• Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology may substitute for four years of the required experience.
• Graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may substitute for four years of the required experience.
• Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may substitute on a year-for-year basis for a high school education.
• Possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may substitute for the required experience.
• U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work may substitute on a year-for-year basis for the required experience.

Nice To Haves

• Salesforce Certified Business Analyst
• Salesforce Certified Administrator
• PMI-PBA or CBAP certification is a plus
• Scrum Master or Project Manager experience
• Production support experience
• Ability to support priorities beyond Salesforce related projects
• Experience with Box document management system

Responsibilities

• Lead workshops and interviews with stakeholders to uncover true business needs.
• Translate complex business requirements into clean, actionable user stories and technical specifications.
• Map current-state workflows and design future-state processes within Salesforce to eliminate friction and improve operational efficiency.
• Collaborate closely with Salesforce Admins, Developers, and Architects to design scalable solutions that leverage out-of-the-box Salesforce functionality before resorting to custom code.
• Define data requirements, ensure data integrity across systems, and build advanced reports and dashboards to provide actionable insights for leadership.
• Own the User Acceptance Testing (UAT) process, including creating test scripts, coordinating with business users, and ensuring deliverables meet acceptance criteria.
• Drive platform adoption by developing training materials, conducting enablement sessions for internal and external stakeholders, and communicating system updates to users.

Benefits

• Subsidized health benefits coverage for themselves and their dependents (75% subsidized by the State of Maryland).
• Option to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance (full premium paid by employee).
• Leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year, after working 120 days in a 12-month period.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed