Senior Salesforce Administrator

The Marlin Alliance•San Diego, CA

1d•Hybrid

About The Position

The Marlin Alliance is a digital transformation company dedicated to ensuring our clients compete and win in tomorrow's digital world. We specialize in creating technical solutions that allow for seamless execution of automated business processes and the generation of governed, machine-consumable data. From strategic planning to advanced analytics and cybersecurity, our team provides cutting-edge, cross-disciplinary solutions. We are seeking motivated professionals who share our agile, solution-oriented mindset and are ready to deliver the real, practical results relied upon by our clients. This position supports our Navy customer and requires the ability to obtain a US Secret clearance. Work arrangement is hybrid; specific on-site requirements will vary based on client needs.

Requirements

10+ years of hands-on Salesforce administration and configuration.
Active Top Secret (TS) clearance (SCI eligibility preferred).
Salesforce Certified Administrator
Salesforce Certified Service Cloud Consultant
Salesforce AI Associate (or equivalent demonstration of AI/GPT platform integration).
Ability to work on-site or in a hybrid capacity in San Diego, CA.
Expert-level proficiency in Flow Builder and legacy process migration.
Deep understanding of complex data models, object relationships, and large-scale data migrations.
Expertise in Entitlements, Milestones, Service Console, and Field Service (if applicable).

Nice To Haves

SCI eligibility preferred

Responsibilities

Act as the primary architect for a complex Salesforce org, overseeing long-term technical health, data integrity, and release management
Design and deploy AI-driven solutions (Agentforce, Einstein) to enhance decision-making and automate repetitive tasks for end-users.
Lead the configuration and optimization of Service Cloud, focusing on case management, omni-channel support, and Knowledge-Centered Service (KCS).
Act as the primary "translator" between non-technical government stakeholders and the technical development team to ensure user-centric solutioning.
Ensure all platform configurations and third-party integrations adhere to rigorous security standards consistent with Top Secret clearance requirements.