Senior Salesforce Administrator

Foundation Software•Strongsville, OH

About The Position

The Senior Salesforce Administrator plays a key role on our Salesforce team, helping design, build, and support solutions used across Foundation Software. We're looking for an experienced, hands-on Salesforce professional who brings strong technical expertise, enjoys solving complex problems, and believes the best solutions are built collaboratively. As a senior member of the team, you'll work alongside other Salesforce administrators, Business Analysts, and stakeholders to understand business needs and collectively design solutions that are scalable, maintainable, and built for the long term. You'll be expected to bring ideas to the table, identify risks and dependencies, ask the tough technical questions, and help the team make strong solution decisions. This is also a hands-on role. You'll configure and build Salesforce solutions, work on project initiatives and enhancements, troubleshoot challenging production issues, support integrations, deploy changes, and jump into our Salesforce support queue when capacity allows. You'll also serve as a technical resource for other members of the team through collaboration, mentoring, peer review, and knowledge sharing.

Requirements

7+ years of hands-on Salesforce Administration experience
Salesforce Administrator Certification
Advanced experience with Salesforce Flow and complex declarative automation
Strong knowledge of Salesforce data modeling, platform capabilities, governor limits, and declarative architecture
Strong knowledge of Salesforce security, including permission sets, permission set groups, profiles, roles, sharing, object-level security, and field-level security
Experience designing and delivering scalable Salesforce solutions across multiple business processes
Strong troubleshooting and root-cause analysis skills
Experience supporting Salesforce integrations and external systems
Experience managing changes across Salesforce sandbox and production environments
Strong Salesforce data-management and data-quality skills
Ability to analyze business requirements and identify technical considerations, dependencies, and potential downstream impacts
Strong communication, collaboration, and problem-solving skills
Ability to balance project work, enhancements, and operational support in a changing environment

Nice To Haves

Platform App Builder and/or additional Salesforce certifications
Experience with Experience Cloud
Experience with data management tools such as DemandTools
Experience supporting a complex Salesforce environment with multiple business processes, products, and integrations
Exposure to Salesforce DevOps practices, source control, or modern deployment tooling
Experience mentoring or providing technical guidance to other Salesforce administrators

Responsibilities

Work collaboratively with the Salesforce team and Business Analysts to design scalable, maintainable Salesforce solutions
Actively contribute to solution design discussions by identifying risks, dependencies, downstream impacts, and alternative approaches
Configure, test, deploy, and support solutions for Salesforce projects, enhancements, and user stories
Design and build complex automation using Salesforce Flow and other declarative platform capabilities
Partner with Business Analysts to refine requirements, identify gaps, evaluate technical feasibility, and recommend solutions
Troubleshoot complex Salesforce issues involving automation, security, data, integrations, and platform configuration
Participate in the Salesforce support queue and assist with administrative requests, incidents, data issues, access requests, and other operational needs
Evaluate existing Salesforce configurations and automation to identify technical debt and opportunities for improvement
Contribute to data model and security design and help maintain appropriate access controls and data integrity
Evaluate the potential impact of changes across existing business processes, automation, integrations, and Salesforce functionality
Prepare and deploy Salesforce changes through sandbox and production environments using change sets
Participate in peer review, testing, and post-deployment validation
Document technical solutions and contribute to team knowledge sharing
Mentor and provide technical guidance to other Salesforce administrators
Proactively identify platform risks and opportunities for improvement and bring recommendations to the team