Senior Salesforce Administrator
About The Position
EBI Consulting is seeking an experienced Senior Salesforce Administrator to join our growing Business Systems team. In this role, you will be responsible for the administration, optimization, and ongoing evolution of our Salesforce ecosystem, supporting critical business functions across Sales, Services, Finance, and Operations. The ideal candidate combines strong Salesforce platform expertise with a deep understanding of business processes and a passion for driving operational efficiency through technology. Experience with Certinia (formerly FinancialForce) is highly desirable, particularly within professional services environments. This position offers the opportunity to play a key role in strategic initiatives involving automation, system integrations, AI-enabled solutions, and the continued growth of our Salesforce platform. This position reports directly to the Sr Manager Business Applications and is can be either a remote or hybrid position reporting into our Burlington, MA corporate headquarters, depending on the location of the successful candidate. As such, candidates need to be already established in the Burlington, MA area for hybrid consideration or able to thrive in a remote, work from home environment if not.
Requirements
- 3 years of Salesforce Administration experience in enterprise environments
- Strong knowledge of Salesforce platform configuration and administration best practices
- Experience with Salesforce reporting, dashboards, Flow automation, security model, and data management
- Salesforce Administrator Certification required; advanced certifications are a plus
- Excellent communication, stakeholder management, and problem-solving skills
Nice To Haves
- Experience with Certinia (FinancialForce), particularly PSA and services-focused business processes
- Working knowledge of Apex, SOQL, and Salesforce development concepts, with the ability to support and troubleshoot custom solutions preferred
- Experience collaborating with Salesforce developers and reviewing technical designs preferred
- Experience with Salesforce integrations and API-based solutions preferred
- Hands-on experience delivering Agentforce projects, including designing, configuring, and deploying AI-powered agents within Salesforce preferred
- Experience building and implementing Agentforce solutions for service, sales, operations, or internal productivity use cases preferred
- Familiarity with Salesforce AI capabilities, prompt templates, Agent Actions, Data Cloud, and related Agentforce components preferred
- Salesforce AI Specialist, Agentforce Specialist, or related certifications preferred
Responsibilities
- Administer, configure, and maintain Salesforce platform functionality, including security, profiles, permission sets, flows, validation rules, reports, dashboards, and custom objects
- Manage and support Certinia applications, including Professional Services Automation (PSA), billing, and related integrations
- Gather business requirements and translate them into scalable Salesforce solutions
- Design and implement declarative automation using Flow and other Salesforce platform tools
- Support data management, data quality initiatives, and system integrations
- Troubleshoot user issues and provide ongoing platform governance and best practices
- Collaborate with developers, architects, and business stakeholders on enhancements and strategic initiatives
- Participate in release management, testing, deployment, and user training activities
Benefits
- bonus whereby total compensation may exceed base salary depending on individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
