Senior Salesforce Administrator

Lions International•Oak Brook, IL

8d•$125,000 - $133,000•Hybrid

About The Position

We’re in the business of Good. Lions International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity. Every Lion and club are supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions’ service. When caring people join together, roll up their sleeves and take action to make their community better, it’s an incredible feeling for everyone involved. Here's how you can help. We are currently looking for a Senior Salesforce Administrator to join our team and rise to the challenge of empowering service. In this position, you’ll play a vital role on the technology team at Lions International. You’ll bring a deep understanding of the Salesforce platform, be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. This is a pivotal role for our organization and the right individual will have significant input on Salesforce decisions.

Requirements

A Bachelor’s degree in a relevant field; equivalent experience with a high school diploma may be considered.
A minimum of 7 years general IT experience, with at least 5 years Salesforce Administration specialization.
Salesforce NPSP experience required.
In-depth understanding of Salesforce sharing and security (roles, profiles, permissions, organization wide defaults, sharing rules)

Nice To Haves

Salesforce Experience Cloud (Community) and Lightning experience strongly preferred.
DevOps/release management experience using 3rd party Salesforce release management tools (e.g. Gearset, Copado, etc.) ideal.
Experience using import wizards and dataloader
Experience with Validity Demand Tools to manage data is a big plus
Sandbox environment management experience a plus.
Excellent relationship-building skills, with the ability to act as a subject matter expert and liaise with stakeholders at all levels.
Ability to gather requirements, and both design and propose scalable, technical solutions.
Trailhead Badges/Super Badges
Advanced Administrator and Platform App Builder Certifications desired.
Knowledge of apex and Aptify a plus.

Responsibilities

Implements Salesforce configuration changes, including (but not limited to): Flows, custom objects, formula fields, rollup summaries, triggers, page layouts, record types, custom settings, custom metadata types, dashboards and reports.
DevOps/release management including: change set preparation, promotion of change sets through environments and deployments using a third party tool such as Gearset.
Management of integrated applications from third-party suppliers.
User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules
Sandbox environment management
Data management to improve Salesforce data quality, implementing rules and automation as needed.
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Identify and gather complex business requirements from users and stakeholders and translate into scalable solutions.
Mentor junior employees and provide occasional oversight of their work.
Creates high-level and detailed work effort estimates for proposed technical solutions.
Assist in documenting processes and workflows to strengthen institutional knowledge.
Identify unused or underutilized platform features
Identify opportunities for process improvement within Salesforce.
Resolve user support tickets.
Provide user training and create relevant training materials.