Senior Salesforce Administrator

Edmentum

23h•$100,000 - $125,000•Remote

About The Position

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. As a Senior Salesforce Administrator, you will be an integral part of the Business Systems Team, responsible for administration and support of Salesforce. You will join a team that handles everything from ETL integration configurations, 3rd party application support and everything Salesforce Sales and Service Cloud. Business Systems supports Finance, Legal, Revenue Operations, Customer Support, Customer Success, and HR teams. You will collaborate with stakeholders across the company, understand their business needs and translate them into efficient solutions. You will also mentor and train other members of the team to ensure our team is continually growing our skills.

Requirements

5+ years hands-on experience administering Sales Cloud and Service Cloud
Strong proficiency in Salesforce declarative development, especially Flow Builder (must be able to demonstrate).
Salesforce Administrator and Platform App builder certifications are required.
Experience supporting Conga Contracts or similar CLM tools.
Exposure to DevOps tools like Gearset, Copado, or Salesforce DX.
Experience integrating Salesforce with ETL tools and third-party applications.
Agile/Scrum experience.
Excellent communication, problem-solving, and stakeholder engagement skills.
Ability to work core business hours (8–5 in any US time zone) with occasional evening/weekend support for major releases.
Willingness to travel up to 10% as needed.
Most of all, you're driven by a mission to improve learning outcomes for all students and are willing to take on evolving responsibilities based on business needs.

Nice To Haves

Familiarity with Apex and Lightning Web Components (LWC) for code review and testing
Experience with Salesforce CPQ or Revenue Cloud a major plus
Familiarity with AI or automation tools to enhance workflow efficiency.
Bonus points if you have experience leveraging AI or automation tools to enhance workflow efficiency and output quality
Passion for education and a mission-driven mindset to improve learning outcomes.

Responsibilities

Mentor and support other administrators and team members.
Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.).
Configure and support Salesforce embedded applications and integrations such as Conga
Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices.
Manage support requests, configuration changes, and bulk data updates while adhering to change control processes.
Troubleshoot and resolve system issues, ensuring high availability and performance.
Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience.
Document system configurations, processes, and training materials; support end-user training and adoption.
Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery.