Senior Salesforce Admin / Support Lead

Infosys Pontoon • New York, NY

9h • Onsite

About The Position

This role is for a Client Admin/Support requirement responsible for supporting and administering 15-20 Client orgs across multiple business units. The resource will act as a primary point of contact for support activities, handling incidents, service requests, user administration, access management, configuration updates, and enhancement requests.

Requirements

• 8-12 years of overall IT experience
• 8 years of Client Administration and Support experience
• Experience supporting multiple Client orgs simultaneously
• Experience in production support, incident management, and enhancement delivery
• Strong communication and stakeholder management skills

Responsibilities

• Support and administer 15-20 Client orgs
• Manage requests via ServiceNow and email
• Troubleshoot production issues and perform root cause analysis
• Handle user access, permissions, and SSO issues
• Perform configuration updates, field and picklist changes
• Partner with business stakeholders and support teams

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed