Senior Sales Specialist - Computers

BrandsMart•Stockbridge, GA

About The Position

This role involves greeting customers, providing information about products and services, selling merchandise, and explaining extended service plans. The Senior Sales Specialist is expected to continuously improve their product knowledge, understand the competition, maintain store displays, assist with inventory, and complete shopping reports. Additionally, this position involves supervising the Product Specialist Team in the assigned department and assisting them in closing sales.

Requirements

Any combination of education and experience equivalent to graduation from high school or college or any other combination of education, training or experience that provides the necessary knowledge and abilities.
A minimum of three years prior experience in the retail industry, preferably in a customer contact area.
Ability to read English (or another language as may be required for one specific location) sufficiently to read invoices, repair orders, faxed requests and similar written materials.
Basic English language writing skills for completion of orders, request (inter Company and faxed requests) and other necessary correspondence as may be required.
Fluency in spoken English (or other language as may be required for one specific location) for communication with customers sufficiently to be understood and be able to accurately comprehend responses.
Basic math skills, including multiplication, addition, subtraction, and division, necessary to verify amounts and costs of merchandise and quantities as may be required.
Occasionally the ability to grasp, lift or otherwise move goods weighing up to twenty-five pounds.
Sufficient manual dexterity in at least one hand to be able to operate all computer terminals and other electronic equipment and manually complete paperwork such as sales orders, transfers, and customer inquiries.
Minimum typing speed of at least 20 words per minute with no errors is required.

Nice To Haves

Current BrandsMart USA employees will be given preference.
When a facility is in an area where a language other than English is necessary, fluency in that language will be considered a required skill.

Responsibilities

Greet the general public.
Offer proper information about the products and services offered by BrandsMart USA and BrandsMart Service Company.
Sell and explain the merchandise BrandsMart USA offers to the satisfaction of the customer.
Sell and explain extended service plans to the satisfaction of the customer.
Strive to continuously improve knowledge of the products sold by BrandsMart USA.
Strive to improve knowledge of the competition.
Maintain store displays.
Assist in taking physical inventories as required.
Complete shopping reports as required.
Supervise the Product Specialist Team in assigned department.
Ability to swipe and override prices.
Assist Product Specialists in closing sales.
Sell the merchandise provided by the Company in accordance with the current pricing policy for that item.
Sell and accurately explain the service contracts offered by BrandsMart USA.
Maintain a high level of product knowledge in his/her assigned department.
Be aware of competition, the policies of major competitors, the price levels offered by major competitors and the assortment offered by major competitors.
Take physical inventories as required by BrandsMart USA.
Clean and maintain the selling area or selling counter area using basic cleaning supplies.
Assist with the changing, arranging, or straightening a selling display.