Senior Sales Operations Transformation & Managed Services Leader

Accenture•St. Louis, MO

9d•$112,900 - $245,600

About The Position

Accenture is seeking a senior leader to transform and operate complex global Sales Operations through strategic managed services. The role brings together Sales Transformation, Operations, Technology, Data and AI, and global delivery capabilities to help clients simplify, standardize, automate, and improve how Sales Operations work is performed. The leader is accountable across the full engagement lifecycle: design, transition, transform, run, and continuously improve. The position combines deep Sales Operations expertise with managed services and BPO leadership, commercial and solutioning responsibilities, and executive client engagement. The leader assesses existing organizations, processes, technology, and operating models; defines future-state visions and transformation roadmaps; shapes and designs large-scale services opportunities; and guides transition, implementation, stabilization, and ongoing operations. Solutions are expected to move beyond labor-based BPO toward technology-enabled, automation-led, and increasingly AI-powered services, with measurable business outcomes. The role works across Accenture sales, solutioning, transition, technology, and delivery teams, as well as client executives and delivery organizations. Travel may be required based on client and business needs, potentially up to 50%.

Requirements

At least 8 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Sales Transformation, or a related function.
At least 8 years of experience in BPO, Managed Services, Global Business Services, Operations, or large-scale services transformation, including business development, solutioning, transition, delivery, and/or ongoing operations.
Demonstrated experience shaping and delivering complex Sales Operations BPO or Managed Services engagements.
Experience leading transitions, transformations, and ongoing managed services delivery with accountability for operational outcomes.
Significant experience across B2B and/or B2B2C Sales Operations, including several relevant functional areas such as seller support, sales planning, territory and quota management, pipeline and forecasting, deal management, Deal Desk, contract or order management, incentive compensation, sales performance analytics, or CRM operations.
Experience leading or shaping large-scale business transformation initiatives.
Experience working with senior client executives across Sales, Revenue Operations, Commercial Operations, Finance, Operations, and Technology.

Nice To Haves

Experience redesigning Sales Operations and developing future-state operating models and transformation roadmaps.
Understanding of leading practices across Sales Operations, Revenue Operations, and commercial organizations, and ability to connect transformation to revenue growth, margin improvement, seller productivity, and customer experience.
Managed Services solutioning and delivery leadership, including taking engagements from solution design through transition into steady-state delivery.
Experience designing service catalogs, SLAs, KPIs, governance models, and continuous improvement programs.
Experience transitioning work into global delivery models spanning onshore, nearshore, and offshore locations.
Experience managing operational performance, service quality, productivity, financial performance, and client relationships, including in large-scale global Operations organizations.
Experience applying automation, analytics, generative AI, and/or AI agents to Sales Operations; understanding of technology’s potential to reduce manual work and improve seller experience.
Familiarity with Sales and Revenue platforms such as Salesforce, Microsoft Dynamics, SAP, Oracle, Clari, Salesloft, or Outreach.
Consultative selling, executive client relationship development, commercial and pricing acumen, value architecture, business case development, complex deal structuring, customer and industry insight, and executive communication and storytelling skills.
Experience supporting large outsourcing or managed services pursuits.
Experience across at least one to two industries.

Responsibilities

Assess clients’ Sales Operations organizations, processes, technology, and operating models; identify opportunities to simplify, standardize, automate, and transform.
Define future-state Sales Operations visions and roadmaps focused on seller experience, productivity, operational efficiency, revenue performance, and cost reduction.
Identify and shape opportunities to apply workflow automation, analytics, generative AI, and agentic capabilities across Sales Operations.
Provide Sales Operations and Managed Services expertise throughout the sales cycle and partner with Accenture teams to identify and shape opportunities.
Develop client relationships, lead executive discussions and workshops, and create compelling transformation stories and value propositions.
Influence opportunity selection and define an appropriate transformation and managed services approach for each client.
Lead end-to-end solution design and delivery planning, covering scope, operating model, process, organization and talent, global delivery strategy, technology, governance, performance measures, transition, continuous improvement, and commercial structure.
Coordinate sales, solutioning, transition, technology, and delivery teams to create integrated solutions and execution plans.
Lead or support value architecture, deal structuring, TVE, pricing, contracting, and commercial negotiations.
Develop transformation business cases and establish delivery models and performance expectations tied to service levels and business outcomes.
Remain engaged after the sale to help ensure the transformation vision and committed value are realized.
Lead transition, mobilization, operational readiness, stabilization, transformation, ongoing operations, and continuous improvement across the managed services lifecycle.
Manage transition across people, processes, technology, data, governance, knowledge transfer, and change management while protecting business continuity.
Establish client and delivery-team operating rhythms and oversee governance, service management, SLA/KPI performance, quality, productivity, financial performance, risk, and client satisfaction.
Build and execute transformation roadmaps and continuous improvement initiatives involving process redesign, standardization, automation, analytics, AI, workforce optimization, and seller experience.
Use operational data and performance insights to identify root causes, improve service performance, and uncover new sources of value.
Maintain executive-level client relationships and communicate performance, transformation progress, risks, and opportunities.
Apply functional expertise across Sales Operations capabilities including planning, territory and quota management, seller support, pipeline and opportunity management, forecasting, deal and pursuit management, Deal Desk, pricing, contracts, orders, incentive compensation, sales performance, CRM, reporting, analytics, data management, and productivity.

Benefits

Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off
Flexible work arrangements
Well-being programs
Mentoring and coaching
Career progression opportunities
Opportunities to participate in corporate citizenship, volunteering, and Inclusion & Diversity initiatives