Senior Sales Operations Project Coordinator

Bridgestone Americas • Nashville, TN

4d

About The Position

A Senior Sales Operations Project Coordinator will be responsible for the execution of customer specific integrations and projects driving revenue growth, process optimization, reduction in non-selling time for sales team, and increase ease of doing business with the BOSS. They will collaborate with cross functional teams to identify opportunities, quantify ROI, outlines risks, create project timeline, track milestones, and implement project charter. They will utilize tools such as Six Sigma to capitalize on efficiencies and reduction of costs to deliver business value. Responsibilities also include ownership of onboarding process including ability to order, ship, and bill customers successfully while providing one experience internally and externally.

Requirements

• 5–8+ years in Sales Operations, Revenue Operations, Business Operations, or a similar function.
• Experience improving and institutionalizing onboarding, sales, or customer lifecycle processes.
• Strong discovery skills — able to interview stakeholders, uncover needs, and translate them into documented workflows.
• Proven ability to simplify complex processes and create clarity in ambiguous environments.
• Analytical skills with the ability to turn data into insights and action.
• Excellent communication and influencing skills across all levels of the organization.
• Strong change‑management and project‑management capabilities.
• Ability to adapt to quick changes for projects and focus areas as needed.

Responsibilities

• Support, enable, and drive business solutions to empower sales team to sell more effectively
• Collaboration with cross functional teams including IT, MDG, Customer Master, Commercial and Consumer Sales, & SSO
• Create project charters, coordinate key stakeholder meetings, tack progress on key milestones, and initiate post-mortem analysis on customer integration and projects
• Recognize, troubleshoot, and identify bottlenecks within a process and mitigate risk
• Proactively manage change in project scope, schedule, or budget
• Collaborating with cross-functional teams to develop reporting metrics aligning with KPI’s
• Responsible for onboarding, modification, and cancellation of customers
• Develop workflows on customer-facing website to ensure appropriate routing and ease of doing business with customer
• Accountable for managing a budget and relationship with vendor for execution of enhancements and optimizations
• Create and document SOP’s specific to all workflows to create standardization
• Develop process documentation, playbooks, and enablement materials that institutionalize best practices.
• Serve as a trusted advisor to Sales and Internal Leadership, bringing insights, recommendations, and structured problem‑management.
• Assist with change‑management efforts to ensure smooth adoption of new processes and tools.
• Partner across business units and functions to align strategy, execution, and customer experience

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed