Senior Sales Operations Manager

Cricut•South Jordan, UT

About The Position

Cricut is looking for a self-motivated, detail-oriented, and analytically minded Sales Operations Manager to join our Sales Operations team. This role supports a wide range of strategic and operational initiatives across North America and plays a key part in driving business performance through forecasting, reporting, and cross-functional collaboration. The ideal candidate is highly analytical, critical-thinker, data-driven, and comfortable working across departments, including Sales, Finance, Operations, Product Management, and Inventory Planning. You’ll be instrumental in ensuring timely and accurate reporting, maintaining optimal inventory levels, and supporting sales initiatives to drive growth and operational excellence.

Requirements

Bachelor’s degree in Business, Supply Chain, Finance, or related field (preferred)
5+ years of experience in sales operations, demand planning, or supply chain management
Strong analytical skills and the ability to work with large datasets
Expertise in Excel (pivot tables, formulas, trend analysis)
Experience with business intelligence tools such as Tableau, Domo, or similar
Experience with statistical modeling and sales forecasting
Proven ability to drive results through process improvement and data insights
Excellent organizational, communication, problem-solving skills and detail-oriented
Ability to thrive in a fast-paced, team-oriented environment with minimal supervision

Responsibilities

Prepare weekly, monthly, and quarterly materials for business reviews with Sales and Finance.
Build, run, and analyze reports and dashboards to provide key business insights for Cricut and retail partners.
Support ad hoc reporting requests and develop tools/processes to improve team efficiency.
Manage forecasting and demand planning for Machines, Extensions, Consumables, and Accessories.
Conduct weekly/bi-weekly inventory planning calls with major retail accounts.
Create and maintain a rolling SKU-level sales plan by account and by week.
Analyze weekly sales performance vs. forecast and report findings to stakeholders.
Monitor inventory levels, sales trends, and market conditions; communicate risks and opportunities proactively.
Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans.
Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders.
Ensure orders meet customer-specific supply chain requirements to minimize chargebacks.
Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity.
Support promotional activities by coordinating with Sales and Demand Planning teams.
Develop replenishment strategies for high-demand or seasonal items.
Align inventory availability with financial objectives and in-stock goals.
Analyze sell-in/sell-through performance and provide actionable recommendations.
Track key inventory metrics and communicate performance updates to internal teams.
Coordinate with buying teams to foster a proactive and collaborative environment.
Serve as a liaison between Sales, Operations, Finance, and Product teams to support inventory and sales initiatives.
Maintain strong relationships across departments to resolve issues quickly and effectively.
Assist in resolving disputes and chargebacks in collaboration with the Finance team.

Benefits

Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions.
You’ll also receive exclusive employee discounts

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