Complex Senior Sales Manager - Detroit Metro Airport Marriott/Detroit Metro Airport Sheraton

Remington Hospitality•Romulus, MI

5d•Onsite

About The Position

This is a complex position working between the Detroit Metro Airport Marriott and Detroit Metro Airport Sheraton hotels, focusing on the business transient segment. The role involves conducting an aggressive solicitation process, providing daily support to Sales Managers, and assisting the Director of Sales in creating and updating annual marketing plans and quarterly action plans. The position requires sending and following up on proposals, documenting group details, forecasting production, and achieving assigned KPIs. It also involves participating in revenue calls, creating sales reports, and maintaining customer satisfaction. The role may also involve assisting the Director of Sales with special projects.

Requirements

A minimum of 3 years as a high performing Sales Manager within Remington or 5+ years with related sales experience.
Strong business communication and presentation skills, both verbal and written.
Talk and listen to clients, demonstrating excellent sales skills by knowing and selling the hotel in a professional and courtesy manner.
Demonstrate proven creative thinking to win the business.
High work ethic and self-initiative.
Strong computer skills in Microsoft Suite products and sales systems.
Some travel may be required.
Adheres to proper attendance guidelines as established by employee handbook and property Director of Sales/General Manager.
May be required to work varying schedules to reflect the business needs to the property.
Must possess basic computational ability.
Focus and maintain attention to tasks, and complete work assignments on time, despite frequent interruptions.
Ability to maintain excellent relationships with staff, managers, corporate staff.
Must maintain staff & guest confidentiality at all times.
Ability to lead departmental meetings and participate in/lead hotel team meetings.
High work ethic and self-initiative.
May be required to work varying schedules to include nights, weekends, and holidays.
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, email, personalized letters, video sales and virtual tours.
Provide daily support to the Sales Managers with assistance in account development, activities, sales calls, site visits and business evaluation.
Assist the Director of Sales in creating a realistic, and aggressive, annual marketing plan.
Update your portion of this plan on a monthly basis to ensure it is up to date and changes with market conditions.
Create a Quarterly Action Plan each quarter that ties into the annual marketing plan and market conditions, including developing sales strategies and timelines for your market segments.
Send proposals on all leads which fit the profile of the property and actively follow through to convert from proposal to definite status.
Clearly outline on the client’s room block requirements, suite/upgrade requirements, meeting space requirements, budget information, decision maker/process and client’s hot buttons.
Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements.
Forecast your group production on a weekly basis and provide to your Director of Sales to ensure a property forecast can be created.
Participate in Group Pick Up meetings as needed.
Provide feedback to Group Housing Manager on any of your group changes including number of rooms needed and cut off dates.
Achieve all assigned KPI’s. Including sales solicitation goals, bookings, lead response times and group pace.
Participate in weekly revenue calls as requested, bringing your group forecast to the call.
Make Director of Sales aware of any group offers/e-blasts that need to be created for your market segments.
Submit expense reports on a weekly basis to your Director of Sales & Marketing.
Prepare any sales reporting needed by management or ownership.
Maintain total and complete sensitivity to customer satisfaction and guest’s needs.
Assist the Director of Sales on special projects as assigned.