Senior Sales Manager

Horseshoe Bay Resort • Horseshoe Bay, TX

4d • Onsite

About The Position

The Senior Sales Manager is responsible for selling group convention business. The senior title recognizes experience and contribution over time of the sales individual. The position is accountable for proactively soliciting and handling overnight group opportunities with significant revenue potential. This individual works to develop, build and maintain long-term, value-based group customer relationships in order to achieve personal and team related revenue goals. According to hotel need, the Senior Sales Manager is assigned a sales territory (which can be vertical or geographical) along with assigned key accounts. An important part role is to ensure business is turned over properly and in a timely fashion for proper service delivery. A key responsibility is to drive customer loyalty by delivering service excellence throughout each customer experience and to provide service to our customers in order to grow the account on behalf of Horseshoe Bay Resort.

Requirements

• 4+ years’ experience in hotel sales.
• Valid driver’s license and satisfactory motor vehicle report for insurance purposes.
• Ability to access, input and retrieve information from the computer, with proficiency in Microsoft Office applications (Word, Excel, and Outlook).
• Comprehend reading materials, speak, read, and write English.
• Professional demeanor with superb communication skills; including verbal, telephone, and email.
• Proper phone etiquette is necessary.
• Strong interpersonal skills and ability to work well in a team environment.
• Ability to exercise effective judgment, sensitivity, and confidentiality always.
• Strong organizational skills, multi-tasking skills, and ability to follow-up on all details.
• Self-starting personality with an even disposition.
• Strong knowledge of food, wine, and spirits.
• Must have a neat and pleasant overall appearance.
• Maintain proper associate professional dress standards and adhere to standard dress code.
• Ability to communicate in English.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Knowledge of a hotel structure and how all departments interact.
• Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.

Responsibilities

• Selling group convention business.
• Proactively soliciting and handling overnight group opportunities with significant revenue potential.
• Developing, building and maintaining long-term, value-based group customer relationships.
• Ensuring business is turned over properly and in a timely fashion for proper service delivery.
• Driving customer loyalty by delivering service excellence throughout each customer experience.
• Providing service to customers to grow the account on behalf of Horseshoe Bay Resort.
• Responding in a timely manner to incoming group/catering business opportunities.
• Ensuring that all business is booked within hotel parameters.
• Conducting hotel site inspections and client presentations.
• Creating contracts and other related booking documentation as required.
• Managing and maintaining client account files.
• Prospecting for new business – participating in sales blitzes, cold calling and contacting former clients to solicit new business and attending industry events/programs as needed.
• Working collaboratively with off-property sales channels (HelmsBriscoe/Conference Direct, DMI, Crescent Global Sales) to ensure sales efforts are coordinated, complementary and not duplicative.
• Targeting group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
• Striving to achieve personal and hotel revenue goals by closing the best opportunities for the hotel based on market conditions and hotel needs.
• Using negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Building and maintaining strong client relationships.
• Working collaboratively with Horseshoe Bay Resort Revenue Management, Convention Services, Food and Beverage and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
• Providing accurate, complete and effective turnover to Sales Coordinator to then turnover to Event Management.
• Interacting with guests to obtain feedback on product quality, service levels and handling the complaint appropriately.
• Developing and implementing an effective sales plan.
• Executing designated sales strategies to develop and solicit specific accounts to achieve revenue goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed