Complex Senior Sales Manager - Hiltons of Chicago

Waldorf Astoria Kuwait • Chicago, IL

1d • Onsite

About The Position

The Hilton Chicago Complex, which includes Hilton Chicago, Palmer House, and The Drake, is seeking a Senior Sales Manager to join its team. This role focuses on accounts generating 101+ peak room nights, serves as the Q1 and Holiday coverage specialist, and is key in Business Development. The position offers the chance to drive strategic sales efforts for three iconic Chicago hotels.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services.
• Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts.
• Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment.
• Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions.
• Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness.
• Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Complimentary lunch
• Access to the fitness center
• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge services
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed