Complex Senior Sales Manager, Group

Hilton•McLean, VA

4d•$85,000 - $120,000•Remote

About The Position

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Complex Sr. Leisure Sales, you will support the areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. You will support the Hilton Los Cabos and Conrad Punta Mita and report to the Complex Director of Group Sales. You will be responsible for the solicitation of new customer relationships and accounts, including Incentive, Domestic, and HWS Accounts, and maintain existing accounts. You will strive to increase revenue and promote relationships through effective negotiation of guest rooms for assigned Mexican Resorts.

Requirements

Three (3) years of Upper Upscale hotel sales experience
Recent work experience with the Incentive, Corporate, and Domestic market segments
Knowledge of the travel industry, current market trends, and economic factors
Experience in the development and delivery of sales presentations, both in-person and virtual
Effectively deal with internal and external customers and staff, that require high levels of patience, to collect accurate information and resolve conflicts
Experience in writing, maintaining, and supervising operational budgets
Up to 30% international travel required

Nice To Haves

Luxury resort background
Experience with or understanding of Delphi or other major hospitality sales platforms
Spanish language proficiency

Responsibilities

Represent both resorts in interactions dealing with customers relative to sales and operational questions, challenges, and issues.
Negotiate contracts with customers and commission agreements with third-party agencies.
Assist Resort Commercial Leaders with needed information and reports to keep corporate and ownership team informed.
Solicit and manage 3rd party, HWS, and Domestic leads to grow and maintain the market segment for each hotel.
Assist as needed in the preparation of reports pertaining to the operation of the group sales market. These reports include, but are not limited to, the annual and monthly Forecast, Lead Management System, Account Production Reports, and Meetings.
Develop and conduct verbal sales presentations to prospective clients.
Meet with and entertain clients, some of which will require travel.
Participate in scheduled Sales Department and related meetings.
Travel to each hotel to meet with potential customers.
Travel to industry-related trade shows in various destinations around the world.
Travel to meet and develop client base including trainings, trade show participation, FAM trips, and retail travel agencies.
Participate in key organizations as recommended by management and the Complex Director of Group Sales.
Partner closely with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations to help assist as needed in overall property strategies and tactics as appropriate.
Manage your travel schedule and expense as allowed by the Complex Director of Group Sales and budget limitations.
Assist in the develop and implementation of business plans for top accounts focusing on inbound business to the Mexican Market with a high volume of sales leads and working with customers in multiple time zones.
Assist in the qualification of each account to determine at a minimum: the number of events, total revenue potential, booking patterns and histories, decision-making factors, events, business/personal needs, resources, competition, and marketing.
Assist in the development, maintaining, and implementing marketing plans and initiatives for main accounts.
Solicit and develop new accounts to generate business opportunities for the Hilton Los Cabos and the Conrad Punta de Mita resorts.
Establish relationships with assigned accounts through ongoing communication.
Uncover business opportunities including in and out of your assigned segments.
Input and retrieve information from computer system for file maintenance, correspondence, and preparation of forecast and marking budget.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next
Hilton Sales Incentive Plan (SIP)