Senior Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Atlanta, GA

2d•Onsite

About The Position

Pinnacle Live is seeking a Senior Sales Manager to lead revenue growth, elevate client partnerships, and drive exceptional event experiences at one of Atlanta’s premier convention and hospitality destinations. Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America, focused on combining cutting-edge production with a deeply human touch. The Senior Sales Manager will play a critical role within the In-Venue Sales organization, acting as front-line sales for the hotel sales team. This position is responsible for generating all Scope of Work (SOW) and Contracts for their leads, moving them through the Catalyst Sales Process, and focusing on large-scale production sales efforts for their designated property. The company values Excellence, Innovation, and its People, and is committed to building a diverse, equitable, and inclusive workplace.

Requirements

Bachelor’s degree in business or related field
Minimum of three (3) years of experience in a customer service facing role
Minimum of two (2) years of experience in a hospitality sales leadership role
Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
Very strong time management skills with the ability to work on multiple projects at a time effectively
Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
Exceptional relationship builder, internally and externally

Nice To Haves

Production and Staging experience are preferred
Scenic and Décor experience is preferred
Rigging, Electrical, and Exhibit experience is preferred

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Generate and revise scope of work, quotes, proposals, & contracts based on the needs of hotel leads requiring AV products and services.
Follow the Catalyst Sales Process, including lead prequalification, quote generation, contract confirmations, pricing and service negotiations, and follow-up.
Maintain a deep knowledge of Pinnacle Live’s products and offerings and a passion for learning new technologies.
Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
Enter all pertinent client information into Pinnacle Live’s CRM platform.
Develop and drive an individual sales strategy that includes individual and team funnel and sales activity reporting.
Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
Build outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings.
Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.