Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live•Aventura, FL

3d•Onsite

About The Position

Pinnacle Live is seeking an Event Services Supervisor to join their team at the JW Marriott Miami Turnberry Resort & Spa. This role involves leading floor operations, including the setup, removal, and operation of technology equipment within a hotel setting. The primary focus is on delivering exceptional customer service and ensuring a positive guest and client experience. Pinnacle Live is a premium, in-house AV and event production company committed to 'Elevating Experiences' through cutting-edge production and a human touch, with a baseline of exceptional service. Their core values are Excellence, Innovation, and People. They are an equal opportunity employer dedicated to building a diverse, equitable, and inclusive workplace.

Requirements

Two (2) to three (3) year’s prior experience in the audio visual and/or hospitality industry.
Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
Computer proficiency
Strong technical aptitude
Planning ability; able to plan ahead and prioritize
Excellent organizations skills
Strong inter-personal skills
Strong verbal, listening and written communication skills
Strong customer focus
Strong team player orientation

Responsibilities

Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete.
Greet guest/client before the event and provide clear instructions on how to operate equipment.
Provide continued communication with client to ensure success of all events.
Follow through on all client requests and look for opportunities to enhance the client’s event.
Ensures all inventory is in good working order and rental condition.
Complies and enforces all Company security and safety measures.
Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
Ensure any lost, stolen or damaged equipment is immediately reported to supervisor.
Continually work toward updating and improving technical skills.
Maintain accurate client event information into the Company’s billing/event order system.
Review invoice with client and obtain client’s signature on invoice and add-ons.
Ensure all Company occupied areas are clean, organized and up to Company standards.
Perform other duties as assigned.
Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, directing work.