Event Services Supervisor - Audio Visual, Event Technology
About The Position
The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client. Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.
Requirements
- Two (2) to three (3) year’s prior experience in the audio visual and/or hospitality industry.
- Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
- Computer proficiency
- Strong technical aptitude
- Planning ability; able to plan ahead and prioritize
- Excellent organizations skills
- Strong inter-personal skills
- Strong verbal, listening and written communication skills
- Strong customer focus
- Strong team player orientation
Responsibilities
- Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
- Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
- Greet guest/client before the event and provide clear instructions on how to operate equipment.
- Provide continued communication with client to ensure success of all events.
- Follow through on all client requests and look for opportunities to enhance the client’s event
- Ensures all inventory is in good working order and rental condition
- Complies and enforces all Company security and safety measures
- Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
- Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
- Continually work toward updating and improving technical skills
- Provide continued communication with client to ensure success of all events
- Maintain accurate client event information into the Company’s billing/event order system
- Review invoice with client and obtain client’s signature on invoice and add-ons
- Ensure all Company occupied areas are clean, organized and up to Company standards
- Perform other duties as assigned.
- Indirectly provide oversight to technical crew for daily activities.
- Provide coaching, mentoring, directing work.
Benefits
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
