Senior Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Carlsbad, CA

13d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We are looking for dedicated, determined people to join our team and empower them to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Requirements

Bachelor’s degree in business or related field
Minimum of three (3) years of experience in a customer service facing role
Minimum of two (2) years of experience in a hospitality sales leadership role
Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
Very strong time management skills with the ability to work on multiple projects at a time effectively
Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
Exceptional relationship builder, internally and externally

Nice To Haves

Production and Staging experience are preferred
Scenic and Décor experience is preferred
Rigging, Electrical, and Exhibit experience is preferred

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Responsible for generating and revising scope of work, quotes, proposals, & contracts based on the needs of hotel leads requiring AV products and services.
Follow the Catalyst Sales Process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
Responsible for having a deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies.
Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
Responsible for entering all pertinent client information into Pinnacle Live’s CRM platform and developing and driving an individual sales strategy that includes individual and team funnel and sales activity reporting.
Communicate & collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and hotel during site visits, planning meetings, and pre-convention and debrief meetings.
Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.