Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Frisco, TX

7d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. The Sales Manager will be responsible for driving the sales efforts of their assigned venue. This position will act as front-line sales for the venue sales team and will be responsible for generating all scope of work (SOW) and contracts for their leads. The Sales Manager will be tasked to move leads through their respective sales funnel using our Company’s proprietary sales process, focusing on connection, prequalification, solutions, and more. Business hours are Monday-Friday, 8:00 a.m. to 5:00 p.m., with extended business hours and weekends required.

Requirements

Bachelor’s degree in business or a related field
Minimum of two (2) years of experience in a customer service-facing role
Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
Very strong time management skills with the ability to work on multiple projects at a time effectively.
Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
Exceptional relationship builder, internally and externally

Nice To Haves

prior sales experience in the hospitality industry preferred
Production and Staging experience are preferred
Scenic and Décor experience is preferred
Rigging, Electrical, and Exhibit experience is preferred.

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Generate and revise the scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services.
Utilize the Company’s proprietary sales process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
Enter all pertinent client information into Pinnacle Live’s CRM platform, and develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting.
Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention and debrief meetings.
Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned