Senior Sales Executive

Marriott•Toronto, ON

11d•Onsite

About The Position

Acts as the on-property liaison for group sales within pre-defined peak room parameters for Property Sales. This role involves contracting and closing group business, conducting site inspections, and ensuring proper and timely turnover for quality service delivery. The Senior Sales Executive is responsible for achieving group revenue goals by actively up-selling business opportunities to maximize revenue. The position also involves implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process, and driving customer loyalty through service excellence.

Requirements

High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Nice To Haves

Large group sales experience.

Responsibilities

Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
Understand the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and know how to sell against them.
Close the best opportunities for the property based on market conditions and property needs.
Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
Partner with the sales team to identify new group/catering business and achieve personal and property revenue goals.
Act as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
Develop group sales revenue and operation budgets, and provide forecasting reports.
Work with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
Assist with selling, implementation, and follow-through of group sales promotions.
Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
Provide accurate, complete, and effective turnover to Event Management.
Execute and support Marriott’s Customer Service Standards and hotel’s Brand Standards.
Conduct site inspections, as required.
Monitor same day selling procedures to maximize room revenue and control hotel occupancy.
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participate in and practice daily service basics of the brand.
Verify that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Verify successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
Perform other duties, as assigned, to meet business needs.
Build and strengthen relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
Develop relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
Work collaboratively with off-property sales channels (e.g., Sales Office, Market Sales, Global Sales Team etc.) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.
Partner with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
Implement the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gain understanding of the property’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.