Senior Sales Design Associate - Residential

Floors Etc•Lutherville, MD

1h•$70,000 - $80,000

About The Position

The Senior Sales Design Associate sells residential flooring and installation services, assists customers with flooring selections, and provides professional customer service throughout each project. The role is involved in product research and selection for the showroom and maintains knowledge of the flooring products offered, including their features, benefits, and warranties. The associate coordinates measurements, estimates, proposals, sales orders, work orders, and job schedules, working with administrative and accounting staff as needed. They stay involved in each job from initial customer contact through completion, follow up on requests and concerns, visit job sites to help ensure smooth installations, and coordinate collection of job payments. The position also supports and trains new salespeople, builds client relationships, networks with store employees, uses a computer database to research merchandise availability and process orders, and works to meet or exceed sales goals and metrics.

Requirements

Ability to read and understand plans.
Proficiency with Microsoft Office and RFMS or other estimating software.
Strong technical knowledge of flooring.
Project management experience.

Responsibilities

Coach and train new salespeople.
Participate in product research and selection for the showroom.
Sell flooring and installation services.
Stay current on the flooring selection and the features, benefits, and warranties of each product.
Provide outstanding customer service and meet with clients in the showroom.
Coordinate job measurements and estimates.
Write proposals and sales orders.
Work with administrative staff to create work orders and job schedules.
Help resolve issues and follow up after each job is completed.
Remain involved and responsible for each job and its process.
Visit job sites to help ensure the installation process runs smoothly.
Coordinate with accounting to ensure job payments are collected.
Build client relationships and network effectively with other store employees.
Use a computer database to research merchandise availability and process orders.
Follow up promptly and professionally with customers about requests or concerns.
Assist customers with flooring choices by explaining product features and benefits.
Meet or exceed required sales goals and metrics.