Senior Sales Business Retention Associate

Wolters Kluwer•Coppell, TX

1d•Onsite

About The Position

Wolters Kluwer Tax and Accounting North America is seeking individuals passionate about shaping the future of tax and accounting to join their team. The Senior Sales Business Retention Associate will focus on inside sales activities targeting the existing customer base. Key responsibilities include securing software product renewals, increasing revenue through upselling and implementing annual price increases, and generating leads for other sales channels. The role reports to the Associate Director, Sales Business Retention.

Requirements

BS/BA degree in a business-related field, or equivalent years of relevant work experience.
Two+ years of experience in a sales/account management, customer service, or customer-facing role.
Experience using online presentation tools (MS Teams).
Excellent verbal and written English language skills.
Demonstrated ability to work independently and meet deadlines consistently with minimal supervision.
Demonstrated ability to create positive working relationships with customers, co-workers, and leaders.
Strong customer service and interpersonal skills.
Good organizational skills and ability to prioritize work effectively to meet business needs.
Ability to work flexible schedule and manage overtime as required meeting objectives during peak season.

Nice To Haves

Two or more years of B2B retention/renewals or inside sales experience working with an intangible product, preferably SaaS/software subscription-based products.
Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module).
Working knowledge of Tax & Accounting industry and Audit principles, practices, and terminology.
Proficiency with Salesforce.com or other comparable CRM application.

Responsibilities

Perform inside sales activities related to the existing customer base.
Secure software product renewals.
Increase revenue through upselling and delivering on annual price increases.
Generate, uncover, and forward leads to appropriate sales channels.
Learn the full line of Tax & Accounting software products, including features, benefits, pricing, intended use, value proposition, and competitive position.
Handle renewal activity for Tax & Accounting software customers to promote a positive renewal environment.
Handle add-on sales activity and other sales services.
Execute the sales process for Tax & Accounting Software products and services.
Evaluate and explore new practices and tools to improve processes.
Track and manage renewal cycles throughout the year.
Manage additional high-profile accounts for tax compliance.
Perform other duties as assigned by Manager/Supervisor.