Senior Sales Ambassador - Core Lab Diagnostics - Phoenix, AZ

Abbott Laboratories • Phoenix, AZ

4d • $78,000 - $156,000 • Remote

About The Position

Abbott is seeking a Senior Sales Ambassador to represent its Core Laboratory Diagnostics brand and manage existing customer accounts. The role focuses on developing solutions that increase revenue and achieve growth goals, improve economic profitability, build customer loyalty, and retain business through contract renewals and new solutions. The Senior Sales Ambassador serves as the primary account management contact and supports customer laboratory operations, technical needs, and implementation activities.

This is a US remote, field-based position, ideally based in the Greater Phoenix, Arizona metro area. The territory covers Arizona and New Mexico, with field travel of up to 75–80%. The role works with Sales colleagues, Marketing, Customer Support, Technical Service, Finance, Enterprise Account Managers, and customer laboratory contacts.

Requirements

• Bachelor’s degree, or an Associate’s degree plus at least 2 additional years of relevant experience.
• At least 5 years of relevant experience with laboratory instrumentation, in a laboratory environment, in field service, or in a technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting and problem-solving skills.
• Computer skills, including MS Office.
• Ability to travel up to 80% in the assigned territory and to other domestic business locations.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
• At least 3 years of relevant healthcare or sales experience.

Responsibilities

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage account development according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support laboratory technical needs.
• Improve and maintain customer satisfaction to support retention and value expansion.
• Resolve customer issues and support operational business reviews with key laboratory contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational or service improvement.
• Work with Enterprise Account Managers to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and identify value expansion opportunities.
• Escalate customer challenges promptly in partnership with the service organization.
• Support new-account implementation, including project ordering, instrument installation, and assay validation.
• Follow Abbott guidelines, policies, and procedures.
• Represent Abbott and the Core Laboratory Diagnostics brand to customers, emphasizing laboratory management.
• Influence customer purchase decisions and make decisions about reagent utilization and troubleshooting product replacement.
• Contribute to the CAPA system by accurately documenting customer complaints and actions taken to resolve concerns.
• Present information completely and accurately to internal and external customers, demonstrating integrity, honesty, and commitment.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree