Senior Sales Ambassador - Core Lab Diagnostics - Phoenix, AZ

Abbott • Phoenix, AZ

10d • Remote

About The Position

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions. This is a US remote field-based role. The ideal candidate would be based out of the Greater Phoenix, AZ metro. The territory will cover Arizona and New Mexico. Field-based travel up to 75-80%.

Requirements

• Bachelor’s degree OR Associate’s degree with additional 2+ years of relevant experience
• 5+ years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products
• Experience providing technical product application and/or hardware support
• Experience interfacing with customers
• Strong people engagement and communication skills
• Troubleshooting/problem-solving skills
• Computer skills (MS Office)
• Ability to travel up to 80% in assigned territory and other domestic business locations
• Valid Driver’s License

Nice To Haves

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial
• 3+ years of relevant healthcare/sales experience

Responsibilities

• Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
• Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
• Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational/service improvement.
• Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
• Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.
• Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
• Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance.
• Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
• Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
• Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior