Senior Sales Account Manager - ESC

Information Services Corporation ISC•Toronto, ON

4d•CA$64,500 - CA$96,500•Hybrid

About The Position

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for a Senior Account Manager to help grow our business and contribute to our future. Reporting to the Sales Director, you will play a pivotal role in growing and strengthening ESC’s customer partnerships. This is a full-cycle Account Manager role, spanning prospecting and client demos through to onboarding and ongoing relationship management. It’s more than account management, it’s about building trust, uncovering opportunities, and helping clients get the most value from ESC’s debt and recovery solutions. Your main focus will be connecting with customers to understand their needs, identify growth opportunities, and champion solutions that drive long-term success for both the client and ESC.

Requirements

A Diploma or Certificate in Business Administration (or equivalent), plus a minimum of 3 years’ experience in a full-cycle Account Management role.
Familiarity with financial services environments, including customer onboarding processes, AML/KYC regulations, and related systems.
Experience or exposure to areas such as credit bureaus, equipment leasing, auto lending, small business lending, insurance, or loan origination systems within the financial services sector.
Working knowledge of Microsoft Office tools
Working Knowledge of CRMs (Salesforce)
Builds trusted, long‑term relationships with clients and internal partners using a professional, consultative approach.
Communicates clearly and effectively, able to present, influence, and explain complex information to varied audiences.
Identifies opportunities through analysis, critical thinking, and sound problem‑solving to deliver practical solutions.
Thrives in a fast‑paced, evolving environment, adapting quickly to changing priorities, systems, and client needs.
Works independently with strong ownership, while collaborating effectively across cross‑functional teams.
Manages multiple priorities efficiently, staying organized, accurate, and customer‑focused.

Responsibilities

Grow and manage assigned customer accounts, acting as the primary relationship lead while identifying opportunities for expansion, product adoption, and long-term retention.
Build and maintain a strong sales pipeline through outbound prospecting, follow-up on conference leads, referrals, and collaboration with ESC partners.
Conduct discovery sessions, product demonstrations, and client training, including Registry Complete demos, to identify client needs and align solutions.
Identify revenue growth opportunities by analyzing customer usage, purchasing patterns, and potential gaps, and developing targeted business plans to achieve sales goals.
Serve as the voice of the customer, relaying feedback, identified issues, and potential product enhancements to the broader Sales and Product teams.
Maintain regular customer touchpoints to ensure satisfaction, proactively address concerns, and strengthen long-term relationships.
Ensure accurate and timely documentation of all sales activities, opportunities, and customer interactions within Salesforce.