Senior Risk Manager (26-132)

Kent County CMH Authority • Grand Rapids, MI

11d • Hybrid

About The Position

Network180 is seeking a Senior Risk Manager to operate and advance the organization's risk management program. This role serves as the operational lead for risk management, implementing the enterprise risk management framework and collaborating with leaders to identify, assess, monitor, and analyze risks across various domains including clinical/consumer safety, operational, financial, legal and regulatory, technology, human capital, strategic, and environmental. The Senior Risk Manager will coordinate across departments, assist the Director with leading high-severity investigations, and ensure the effective functioning of the risk management framework. This is a full-time, exempt position reporting to the Director of Quality, Compliance, and Risk Management.

Requirements

• Bachelor's degree in Healthcare Administration, Public Administration, Law, Business Administration, Human Services, Nursing, or a related field.
• At least six years of progressively more responsible experience in healthcare risk management, compliance, quality, or patient safety within a behavioral health, healthcare, or public health setting, including experience leading risk management activities.
• Demonstrated knowledge of risk management principles and practices, including enterprise risk management, risk assessment, incident reporting, root cause analysis, and corrective action planning.
• Strong knowledge of state and federal regulations governing behavioral health services, including Medicaid, HIPAA/HITECH, 42 CFR Part 2, the Michigan Mental Health Code, and Joint Commission or CARF accreditation standards.
• Experience investigating and analyzing incidents, adverse events, and claims, and translating findings into actionable improvements.
• Ability to analyze data and apply evidence-based practices to improve safety, service quality, and outcomes.
• Demonstrated ability to lead cross-functional initiatives and influence others without direct authority.
• Strong interpersonal, leadership, facilitation, and communication skills to engage and train diverse stakeholders, including executives, clinical staff, and external regulatory agencies.
• Experience accurately interpreting and analyzing regulations, contracts, policies, and technical procedures.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time in an effective and efficient manner.
• Ability to work independently and efficiently in a remote work environment and to use sound judgment to make decisions.
• Proven ability to work effectively in an uncertain and rapidly changing regulatory and operational environment.
• Proficiency in Microsoft software, including Excel, Word, Outlook, SharePoint, and other relevant applications.
• Ability to work effectively in a multicultural environment and skills and capabilities of bridging language and cultural barriers to Network180 services within diverse communities.
• Any combination of education, training, and experience providing the required knowledge, skills, and abilities to perform the essential functions of the job may be considered.

Nice To Haves

• Master's degree in Healthcare Administration, Public Administration, Law, Business Administration, Nursing, Human Services, or a related field.
• Knowledge of the Michigan Community Mental Health system and PIHP structure.
• Experience with enterprise risk management frameworks and risk analytics tools.
• Supervisory experience.
• Lived experiences with mental illness, developmental disabilities, and/or substance use disorders valued.

Responsibilities

• Operate and advance Network180's risk management program.
• Serve as the organization's operational lead for risk management.
• Implement and operate the enterprise risk management framework.
• Collaborate with organizational leaders to identify, assess, monitor, and analyze risk across clinical/consumer safety, operational, financial, legal and regulatory, technology, human capital, strategic, and environmental domains.
• Coordinate risk management activities across departments.
• Assist the Director with leading high-severity investigations.
• Analyze data and apply evidence-based practices to improve safety, service quality, and outcomes.
• Lead cross-functional initiatives and influence others without direct authority.
• Engage and train diverse stakeholders, including executives, clinical staff, and external regulatory agencies.
• Accurately interpret and analyze regulations, contracts, policies, and technical procedures.
• Manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
• Work independently and efficiently in a remote work environment.
• Make sound judgments and decisions.
• Work effectively in an uncertain and rapidly changing regulatory and operational environment.
• Utilize Microsoft software, including Excel, Word, Outlook, and SharePoint.
• Work effectively in a multicultural environment and bridge language and cultural barriers.

Benefits

• Four health insurance plans
• 100% employer paid dental and vision insurance plans
• 13 paid holidays
• Generous PTO
• Professional development
• Tuition reimbursement
• Professional License reimbursement
• Defined contribution retirement plan
• Employee Assistance program
• Life and voluntary life insurance options
• Short and Long term disability
• Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior