Senior RevOps Consultant - Gong

nformal•Montreal, QC

About The Position

As a Senior RevOps Consultant at [ ]formal, you will serve as a trusted advisor, guiding clients through the entire Gong AI implementation process—from initial setup to long-term adoption. [ ]formal is a software consulting and implementation company that helps customers successfully implement and use our partner’s Platform. We bring our partner’s leading AI technology to our clients based on our principle: a friendly, straightforward, and honest approach that efficiently achieves results.

Requirements

6+ years of consulting experience, ideally in a customer-facing professional services role.
A proven ability to build trust and strong relationships with customers.
Experience with SaaS, and/or enterprise software.
Knowledge of project management essentials (scope, schedule, and budget).
Strong experience with CRM systems like Salesforce.com, Hubspot, or Dynamics.
The ability to work with various customer operations and technical teams.
A track record of influencing change within customer organizations.
Excellent communication, interpersonal, and writing skills.
An eagerness to thrive in a fast-paced environment.

Nice To Haves

An understanding of RevOps and revenue functions, such as forecasting, prospecting, and pipeline management, is a significant advantage.
Willingness to travel as needed.

Responsibilities

Provide an exceptional implementation experience, ensuring customers quickly realize the value of the Platform.
Run discovery workshops to identify business needs and recommend elegant solutions.
Manage and prioritize multiple customer engagements simultaneously.
Consult on change management strategies to drive and sustain platform adoption.
Communicate project status, risks, and mitigation plans to key stakeholders, including executives.
Become an expert on the entire product line, including APIs and third-party apps.
Collaborate with customer technical and security teams to deploy the solution and integrate it with their systems.
Partner with our Sales and Customer Success teams to ensure a seamless transition for new customers.
Conduct meetings both on-site and remotely, following our professional services methodology.
Contribute to internal initiatives that help our team and organization grow.