Senior Revenue Recovery Analyst

Whoop•Boston, MA

9d•Onsite

About The Position

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring. WHOOP is hiring a Senior Revenue Recovery Analyst to own and optimize strategies that protect and recover revenue across the member lifecycle. This role will focus on improving payment recovery, reducing device loss, and preventing scams and abuse while maintaining a high-quality member experience. You will use data to identify sources of revenue leakage, develop and test solutions, and partner across Product, Engineering, Finance, Membership Services, and other teams to drive measurable improvements in revenue recovery and loss prevention.

Requirements

5+ years of experience in payments, revenue operations, fraud/risk, or similar field
Demonstrated experience using data and experimentation to identify opportunities, diagnose issues, and drive measurable business outcomes
Experience developing or optimizing strategies related to payment recovery, fraud and abuse prevention, loss prevention, or similar revenue-protection programs
Strong analytical and financial acumen, with the ability to quantify the impact of revenue leakage and build compelling business cases for solutions
Proven ability to lead complex, cross-functional initiatives involving Product, Engineering, Finance, Operations, or other stakeholders
Ability to balance revenue optimization and risk reduction with the member experience, applying sound judgment in ambiguous or rapidly evolving situations
Strong communication skills with the ability to translate complex problems and data into clear recommendations for technical and non-technical audiences
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Responsibilities

Own key revenue recovery and loss-prevention metrics , including payment failure-to-success rate, device loss rate, and losses associated with scams and abuse
Develop and execute strategies to improve payment recovery , identifying opportunities across payment retries and recovery workflows
Identify the root causes and financial impact of device loss and develop scalable strategies to improve device recovery and reduce associated losses
Identify emerging patterns of scams and abuse , partnering cross-functionally to develop preventative measures that minimize financial loss while preserving a strong member experience
Build a rigorous testing and measurement framework to evaluate revenue recovery initiatives, quantify incremental impact, and continuously optimize performance
Assist in incident response for revenue-impacting events , coordinating cross-functional teams to rapidly assess impact, mitigate losses and resolve root causes.
Partner cross-functionally with Product, Engineering, Finance, Membership Services, Legal, and other stakeholders to prioritize and implement initiatives that balance revenue recovery, risk mitigation, operational complexity, and member experience