Senior Revenue Operations Manager (Mid-Market Segment)

Nextiva

3h•$100,000 - $160,000•Remote

About The Position

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. We are seeking a highly motivated and data-driven Senior Revenue Operations Manager to support the strategic growth of our Mid-Market / Platform segments, consisting of both new business and upsell/retention motions. This role serves as an essential partner to sales leadership and cross-functional stakeholders and is responsible for building scalable RevOps foundations, delivering actionable insights, and ensuring alignment across go-to-market functions. The ideal candidate thrives in a builder environment, brings experience supporting complex sales motions, and can translate ambiguity into clear, repeatable operating models while leveraging automation and AI to increase productivity and impact.

Requirements

Demonstrated experience building Revenue Operations foundations from scratch, including processes, reporting, forecasting, and system alignment
Demonstrated experience leading cross-functional transformation involving partners such as Sales Enablement, Finance, and Marketing Operations
7+ years of experience in Revenue Operations, Sales Operations, or a closely related GTM operations role supporting complex B2B sales motions
Demonstrated success supporting complex sales motions utilizing MEDDPICC or a similar sales methodology
Experience supporting both new business and upsell/retention motions
Strong analytical skills with a deep understanding of sales metrics and customer journey dynamics
Proven ability to take high-level direction and convert it into streamlined, scalable system and process builds
Advanced proficiency with Salesforce; experience with Sigma, Power BI, Tableau, or similar analytics tools
High proficiency in Excel, including pivot tables, advanced formulas, and data visualization
Strong communication skills with the ability to distill complex information into clear, actionable insights
Highly organized, adaptable, and able to manage multiple projects in a fast-paced, evolving environment
Curiosity and applied experience using AI or automation to increase productivity and operational leverage
A collaborative, growth-minded team player eager to learn and contribute across functions
Bachelor’s Degree

Responsibilities

Own the end-to-end customer journey, aligning teams, processes, technology, data, and reporting across the spectrum
Lead as well as support the evolution of processes and GTM strategy in collaboration with business unit leadership
Provide day-to-day support to sales leaders and managers with tools, data, and processes to enable rep productivity and segment growth
Enable data-driven decisions by enhancing visibility into funnel metrics, customer health, and retention
Align GTM teams around shared processes, KPIs, and systems to improve operational leverage
Build and maintain accurate and actionable sales reports and dashboards using Salesforce and Sigma (or similar BI tools)
Analyze sales performance data to identify trends and recommend actionable insights for driving growth and efficiency
Support regular operating cadences including weekly forecasts, pipeline reviews, and monthly/quarterly business reviews
Partner with Sales Managers to drive adoption of reporting tools, systems, and standardized processes
Assist in quota setting, capacity planning, and monitoring key sales performance metrics
Collaborate cross-functionally to support strategic initiatives and ad hoc projects
Leverage automation and AI where appropriate to reduce manual effort and shift focus toward higher-value strategic work

Benefits

Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement

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