Market Operations Manager Senior

PNC • Denver, CO

1d • $100,000 - $171,925 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Market Operations Manager Senior within PNC's Retail Distribution Operations - Centers of Excellence organization, you will be based in Denver, CO.

As a Market Operations Manager Senior you will be supporting the Colorado market.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Leverages holistic understanding of the business (including but not limited to sales and service, customer experience and risk) in order to manage and direct initiatives and activities that lead to improvement in the quality of execution in operational efficiency and regulatory compliance.
Directs various market and senior leaders to ensure effective management and operational soundness that will lead to the market achieving their objectives.
Develops and ensures administration of the risk strategy for market and leads their team to inspect and execute against that strategy.
Manages risk by synthesizing data from multiple sources in order to identify, isolate, and rectify key areas of risk requiring review, and establishing quality assurance routines aligned to internal audit protocols for implementation across all risk activities.
Understands regulatory and risk framework across all products, services, processes, and leads root cause analysis of customer complaint data and other voice of the customer metrics and relates to key risk indicators.
Supervises the development, monitoring and testing of controls to ensure heightened standards of operational soundness are effectively in place.
Manages effective network of senior internal and external relationships to develop the market network transformation strategy and ensures effective execution that enables the market to grow revenue, improve the client experience and manage risk.
Supervises the planning and execution of the strategy of branch consolidations, new branch openings, branch relocation and branch renovation. Manages the support structure of the retail network and business resiliency team with mitigating business disruptions due to unforeseen challenges. Partners with various market leaders to initiate and realize the strategic vision around revenue and non-revenue generating activities that will lead to stronger operational efficiencies and improved sales performance.
Develops and manages all components of the staffing strategy within the market. Ensures the staffing model strategy is forward thinking and focused on staff optimization and is building towards the branch distribution of the future. Leads the market for promoting a culture of operational soundness and comprehensive risk management: credit risk, reputational risk, human capital risk, financial risk and regulatory risk.
Develops team members while monitoring progress against goals. Supports the development of other managers. Motivates and develops staff, including acquiring and retaining top talent and managing performance-based issues. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. Drives industry transformation, company strategy and regulatory demands to day-to-day activities and updates the team on a regular basis.
Demonstrates a strong partnership with markets and ecosystem partners to share a vision, consistency and understanding associated with network optimization, and applicable growth and/or consolidation strategies.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Matrix Management
• Operational Risk
• Regulatory Environment - Financial Services
• Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelors
• No Required Certification(s)
• No Required License(s)

Responsibilities

• Leverages holistic understanding of the business (including but not limited to sales and service, customer experience and risk) in order to manage and direct initiatives and activities that lead to improvement in the quality of execution in operational efficiency and regulatory compliance.
• Directs various market and senior leaders to ensure effective management and operational soundness that will lead to the market achieving their objectives.
• Develops and ensures administration of the risk strategy for market and leads their team to inspect and execute against that strategy.
• Manages risk by synthesizing data from multiple sources in order to identify, isolate, and rectify key areas of risk requiring review, and establishing quality assurance routines aligned to internal audit protocols for implementation across all risk activities.
• Understands regulatory and risk framework across all products, services, processes, and leads root cause analysis of customer complaint data and other voice of the customer metrics and relates to key risk indicators.
• Supervises the development, monitoring and testing of controls to ensure heightened standards of operational soundness are effectively in place.
• Manages effective network of senior internal and external relationships to develop the market network transformation strategy and ensures effective execution that enables the market to grow revenue, improve the client experience and manage risk.
• Supervises the planning and execution of the strategy of branch consolidations, new branch openings, branch relocation and branch renovation. Manages the support structure of the retail network and business resiliency team with mitigating business disruptions due to unforeseen challenges. Partners with various market leaders to initiate and realize the strategic vision around revenue and non-revenue generating activities that will lead to stronger operational efficiencies and improved sales performance.
• Develops and manages all components of the staffing strategy within the market. Ensures the staffing model strategy is forward thinking and focused on staff optimization and is building towards the branch distribution of the future. Leads the market for promoting a culture of operational soundness and comprehensive risk management: credit risk, reputational risk, human capital risk, financial risk and regulatory risk.
• Develops team members while monitoring progress against goals. Supports the development of other managers. Motivates and develops staff, including acquiring and retaining top talent and managing performance-based issues. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. Drives industry transformation, company strategy and regulatory demands to day-to-day activities and updates the team on a regular basis.
• Demonstrates a strong partnership with markets and ecosystem partners to share a vision, consistency and understanding associated with network optimization, and applicable growth and/or consolidation strategies.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level