Senior Revenue Enablement Lead, Customer Success

OpenLoop Health

5d • Hybrid

About The Position

OpenLoop is looking for a Manager, Revenue Enablement – Customer Success (All Verticals) to join our team remotely or at HQ in Des Moines, IA. In this role, you will act as a strategic partner to Customer Success Leadership, driving consistency, retention, and growth across the post-sale customer journey. You will focus on enabling CSMs, TAMs, and support teams to deliver exceptional customer experiences while identifying opportunities for expansion and long-term value. This is a highly cross-functional role that sits at the intersection of customer experience, operations, and revenue growth.

Requirements

• 6+ years of experience in customer success, enablement, or post-sale operations
• Proven ability to operate as a strategic partner to Customer Success or Support leadership
• Deep understanding of customer lifecycle management, retention, and expansion strategies
• Experience building onboarding programs and ongoing development frameworks for CS teams
• Strong coaching and facilitation skills, with a hands-on approach to improving performance
• Excellent cross-functional collaboration and communication skills
• Comfortable operating in a fast-paced, evolving environment

Responsibilities

• Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle
• Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them
• Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals
• Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence
• Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability
• Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience
• Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed