Associate, Customer Success Enablement
About The Position
The Associate, Customer Success Enablement supports the execution and operationalization of scalable enablement programs that help Customer Success Managers (CSMs) build foundational product knowledge, adopt consistent workflows, and perform effectively in their role. This role sits within the CSM Enablement vertical and plays a critical role in ensuring enablement initiatives are delivered with consistency, accuracy, and follow-through. This role is ideal for someone early in their enablement career who is highly organized, detail-oriented, execution-focused, and eager to learn how enablement drives performance at scale. The Associate will partner closely with senior enablement leaders to support new hire readiness, ongoing skill development, and product knowledge reinforcement, while building foundational skills in content development, enablement delivery, and cross-functional collaboration.
Requirements
- Demonstrates accountability by taking ownership of assigned work and following through on commitments
- Brings a detail oriented, organized approach to execution and program support
- Communicates clearly and professionally with teammates and cross functional partners
- Adapts quickly in live learning environments and remains calm and responsive when supporting learners in real time
- Seeks feedback, reflects on it, and applies it to improve performance
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) and collaboration tools such as Microsoft Teams
Nice To Haves
- Experience working in a SaaS, healthcare technology, or customer facing environment preferred
- Exposure to Customer Success, onboarding, or learning programs is a plus
Responsibilities
- Support the execution of CSM enablement programs, including new hire onboarding, maintenance learning, and skill based initiatives
- Participate in the facilitation of live enablement sessions, such as co-facilitating or supporting new hire training, fielding questions from new hires, supporting real-time learner engagement, and leading discrete portions of sessions as appropriate
- Assist with the creation, updating, and publishing of enablement assets such as job aids, guides, learning modules, facilitator materials
- Maintain learning paths and assignments in the LMS, ensuring accuracy, clarity, and timeliness
- Coordinate logistics for enablement activities, including communications, scheduling, and tracking completion
- Support reporting and dashboards used by Enablement and CS leadership to monitor progress and identify gaps
Benefits
- health and financial benefits
- commuter support
- employee assistance programs
- tuition assistance
- employee resource groups
- collaborative workspaces
- flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
