Senior Revenue Cycle Educator - FT - Day - Revenue Cycle Education & Quality Lawrenceville NJ

Capital Health (US)•Pike, NY

3d•$34 - $44

About The Position

The Senior Revenue Cycle Educator designs, develops, implements, and evaluates advanced educational programs for Patient Financial Services and other Revenue Cycle departments. The role serves as a subject matter expert and lead educational resource for revenue cycle operations and related workflows. It supports onboarding, ongoing competency development, internal training programs, system education, quality improvement initiatives, and performance-driven education. Working closely with operational leaders, the educator identifies knowledge gaps, develops targeted training plans, standardizes educational materials, and promotes consistent workflows across departments. The position also provides educational direction and subject matter support to Revenue Cycle Educators, department trainers, mentors, preceptors, and operational leaders. It does not formally supervise employees. The role uses education, competency development, and workflow standardization to support accuracy, compliance, efficiency, staff performance, and financial outcomes. The position is full-time, with 40 scheduled weekly hours and an eight-hour usual workday, based in Lawrenceville, New Jersey.

Requirements

Associate degree or equivalent relevant experience.
At least five years of hospital or healthcare revenue cycle experience.
Experience in one or more of the following: hospital billing, insurance follow-up, denials management, patient access, revenue integrity, coding-related workflows, reimbursement, or healthcare operations.
Prior experience developing, delivering, and evaluating training programs.
Advanced knowledge of revenue cycle operations, healthcare billing workflows, payer requirements, claim submission, denial prevention, reimbursement concepts, and regulatory requirements.
Strong understanding of adult learning styles, instructional design, curriculum development, competency assessment, and training evaluation methods.
Excellent verbal, written, presentation, facilitation, and interpersonal communication skills.
Ability to translate complex revenue cycle concepts into clear, practical training materials for staff with varying experience levels.
Ability to analyze operational trends, audit findings, denial trends, quality results, and key performance metrics to identify education opportunities.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to manage multiple priorities, meet deadlines, work independently, and collaborate effectively with leaders and staff across departments.
Ability to handle sensitive feedback, competing priorities, change management, and operational stress professionally.

Nice To Haves

Bachelor’s degree in healthcare administration, business, education, finance, or a related field.
CRCR, HFMA, AAHAM, CPC, CPB, or other revenue cycle, coding, billing, or healthcare education certification.
Experience with adult learning principles, onboarding programs, competency validation, revenue cycle systems training, and process improvement.
Experience with learning management systems, reporting tools, electronic health records, patient accounting systems, claims management systems, payer portals, and other revenue cycle applications.

Responsibilities

Lead the design, development, implementation, standardization, and evaluation of Revenue Cycle education programs across departments.
Serve as the lead educational systems resource for Revenue Cycle and provide guidance and subject matter expertise to educators, trainers, mentors, preceptors, and operational leaders.
Partner with Revenue Cycle leadership to prioritize educational needs based on audits, denial and claim error trends, quality results, productivity concerns, performance metrics, payer requirements, regulatory changes, and system changes.
Develop and improve internal education programming, including curriculum, classroom instruction, hands-on training, skills validation, mentor and preceptor coordination, competency assessment, and transition-to-role readiness.
Establish and maintain standardized curricula, training materials, competency tools, workflow guides, job aids, reference materials, checklists, simulations, and educational standards.
Provide work direction, coaching, and subject matter support to Revenue Cycle Educators and designated training resources.
Develop and maintain orientation and onboarding programs for new hires, transfers, internal education program participants, and staff moving into new or expanded roles.
Create individualized education and development plans based on responsibilities, experience, competency, performance needs, audit findings, and departmental expectations; identify when coaching or remediation is needed.
Facilitate advanced training through classroom and virtual instruction, demonstrations, scenario-based learning, workflow simulation, one-on-one coaching, and competency assessments.
Provide advanced education and coaching on Revenue Cycle functions and escalation procedures; assess competency, learning progress, and readiness for independent work.
Develop and coordinate remediation plans for identified performance or competency gaps and document their completion and outcomes.
Evaluate education programs using learner feedback, competency results, audits, quality scores, operational metrics, denial trends, productivity outcomes, and leadership input; recommend and implement improvements.
Participate in and support departmental quality and process improvement initiatives.
Support compliance with regulatory and payer requirements, organizational policies, departmental procedures, and documentation standards; incorporate relevant changes into training and communicate updates.
Promote accurate and complete documentation in Revenue Cycle systems, including clear account notes, appropriate follow-up, timely escalation, and proper use of system tools and workflows.
Maintain timely records of education activities, attendance, training completion, competency assessments, skills validation, remediation, and other required documentation.
Communicate educational opportunities, payer and regulatory updates, system and workflow changes, and other information affecting Revenue Cycle operations.
Promote professional development, critical thinking, accountability, knowledge sharing, and continuous learning among Revenue Cycle staff.
Perform other duties and responsibilities as assigned.