Retail Senior Sales Associate

Bob's Discount Furniture • Toledo, OH

4d • Onsite

About The Position

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.

Requirements

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem-solving mindset
• Must be at least 18 years old to be considered for employment

Nice To Haves

• Commission-based sales experience
• Previous customer service or retail background
• Experience coaching or mentoring peers
• Familiarity with service warranties and financing tools

Responsibilities

• Serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge.
• Lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers.
• Deliver a consistent, personalized, and service-centric experience.
• Build customer relationships and engage in needs-based selling.
• Collaborate with the team and provide peer leadership.
• Set goals and demonstrate self-motivation.
• Achieve sales performance and product presentation goals.
• Resolve conflicts and recover service situations.
• Communicate effectively, listen actively, and solve problems.
• Promote the brand and engage with guests.
• Maintain retail showroom readiness and execute floor operations.

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and optional add-ons
• Pet Insurance and Financial Wellness Support
• Tuition Reimbursement and Scholarships for team members and dependents
• Career development through Bob’s Blueprint and Workday Learning
• Employee Discount from Day 1
• Hays Perks merchant savings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed